"I stayed here recently for my school prom. While the room was clean and the amenities were nice, the service was a huge letdown. We were told to expect a discount or upgrade as students of my school, but the front desk flat-out denied it. What made it worse was seeing classmates who booked the same dates get upgrades. When we asked why, the staff gave us conflicting excuses about 'membership' and 'availability'—even though we checked in earlier than the other group and neither of us had any membership status. It honestly felt like the staff was picking and choosing who gets good service. It’s disheartening to feel treated differently at a hotel that’s supposed to be 'prestigious.' I’ve seen other reviews mentioning this exact same issue, so it clearly wasn’t just us. Management really needs to fix how they train their staff and make sure they’re actually following through on the promos they promise. Not the kind of experience I expected at all."

"I’ve stayed many occasions at Fairmont and never disappoint. The customer service here is exceptional. On our recent visit, the service was personable and the staff made you feel very special. Special shoutout to the ladies in Erika, Marian and Pauline (Writers Bar Team) for their hospitality and attentiveness. Goes without saying, the amenities are beautiful. The atmosphere is calming and relaxing. We stayed at Raffles so the rooms were spacious, clean and comfortable. Location wise, very convenient to shopping centres, restaurants and only 15 minutes from NAIA airport. Overall, Fairmont is always the choice for myself and family for our stay in Manila."

"Very nice hotel. The staff is incredibly courteous and helpful — truly an army of people making sure everything runs smoothly. The room was very comfortable, and the breakfast was excellent, with plenty of options for both Western and Asian tastes. Lots of variety and everything well prepared."

"Everything from the help of Ms Sherlyn until the table and food preparation was perfect. The food, diverse as it may be, was well thought-of and very delicious. The only comment about the food I have is that the Beef Carving (Sirloin) should be cooked medium rare first, not medium already because there are some people like me who want our beef Medium Rare in doneness."

"Recently stayed at Fairmont Makati and I have to give special recognition to KC from the concierge team. His service was truly outstanding and warm, professional, and incredibly attentive. He went above and beyond to make sure everything was seamless, and his recommendations and assistance made a real difference to our stay. KC is a true asset to the hotel and sets a high standard for hospitality. Thank you for making our experience so memorable!"