"Spent two nights here as part of a land package before a river cruise. Wonderful location, rooms were very nice with the most comfortable beds. Great breakfast included. Would highly recommend staying here for your visit to Warsaw"

"My stay was perfect. I will come back for sure."

"A beautiful hotel overall, The Sofitel Victoria is set in a fantastic location in Warsaw. The property itself is impressive, and the restaurant in particular is outstanding. The food was excellent, and the staff were equally impressive—professional, helpful, and impeccably presented. Their attention to hygiene and presentation was especially noticeable and very reassuring to see. However, there were a number of service and comfort issues that took away from what should have been a five-star experience. On arrival, the initial impression was disappointing. As our taxi pulled up, the porters were standing nearby but did not offer assistance. In a hotel of this standard, you would expect immediate help with luggage and a warm welcome, which was lacking. Similarly, the staff at the front entrance were not particularly helpful. At reception, we received little to no guidance—we were not informed where the restaurant was, where to find the lifts, or what time breakfast was served. This made the check-in experience feel impersonal and unorganised. When we reached our corridor, we noticed dogs staying on the same floor. While this may suit some guests, it would have been preferable to be informed in advance. Service in the bar was also below expectations. We had to request basic items that would normally be provided automatically, which again fell short of five-star standards. At night, the experience in the bedroom was particularly disappointing. The entire room seemed to vibrate due to air conditioning units running through the building, which created a constant hum through the walls. This is a serious issue that needs to be addressed. Light sleepers in particular may find this very disruptive, especially combined with noise from dogs barking in the corridors. It was also quite striking to sit in the lobby and observe the activity outside. Taxis frequently pulled up and reversed onto the footpaths, damaging the pavement slabs. At times, multiple taxis would arrive and block each other, creating a chaotic and potentially dangerous situation as vehicles reversed toward the main road. This is something that should be properly managed, as it not only poses a safety concern but also detracts from the overall impression of the hotel when viewed by guests. On a positive note, housekeeping was excellent—everything was spotless and maintained to a very high standard, which reflects well on the hotel group. Overall, while the hotel itself is beautiful and the restaurant is truly fabulous, the level of service, organisation, and attention to guest comfort requires improvement. With some care and attention to detail, this could easily meet the five-star standard it aims to deliver."