"Arrived on an early flight and our room was ready on arrival which was very welcome as didn’t want to wait until 3 pm. Check in was swift with a cold drink and lots of information about the hotel. We stayed in a 2 bed Residence with garden access. We thought we had booked an apartment with a double room and a twin room but when we got there, there were 2 double rooms and an odd wheely bed in the lounge nestled up against the patio door. We quiried this and were told that they don’t have twin rooms. We moved the bed into the second bedroom to make it a twin. Both bedrooms had large en suites and the rooms were clean and well presented. The rest of the apartment was enormous with a well appointed kitchen Inc dishwasher and washing machine. The dining and lounge area was huge with patio doors going out to the garden from master bedroom and lounge. The rest of the hotel was lovely. We used both pool areas and it didn’t matter what time you went you could always get a lounger. Inevitably there were a couple of idiots hogging loungers with towels for hours whilst not being there but in the main the place was occupied by grown ups who just used loungers when they needed them. ‘Wet deck’ area was great. Music all day, very attentive staff bringing food and drinks when required. Menu was a little limited and a little pricey but just enough when peckish round the pool. We had a cabana for a day which was nice and rather than charge explicitly they just ask for a minimum spend which is good. The hotel grounds were well kept, the beaches associated with the hotel were a bit of a walk away and quite small but the hotel doesn’t advertise itself as having a beach. There is not much of note around the hotel and albufiera itself only warrants a single visit uni are under 30. The pluses are that the hotel is wonderfully presented, rooms in the residences are fantastic and the staff are all warm, friendly and attentive. So why not 5 stars…. The W stands for Whatever Whenever but when a simple request was made for a clothes airer to dry our washing, one couldn’t be provided yet we could see them on loads of other balconies - we didn’t want anything special just something that everyone else seems to have. We asked on 2 different days and were told it wasn’t possible. The main bar was ice cold every night - people were having to sit inside with blankets on which is not the relaxing environment you expect from a hotel bar. Despite being a Marriot, I was told that I could not earn any Bonvoy points because I was in the Residences rather than the hotel - reception happily took my Bonvoy number but when I asked about points on checkout I was told that I hadn’t earned any - ignoring the residence aspect I still spent over £1000 on food and drink in the 5 days I was there so very surprised and a bit disappointed) that no points were earned."

"The entire team was great, helpful and very much customer-oriented. We would like to mention especially the Breakfast-Team, the Whenever-Whatever-Team (especially Eli, Bea and Steven) and last, but not least especially the Pool-Team with Bruna, Gustavo, Sam and all other members: Well done as we enjoyed every day when we were at the pool with an outstanding service and with lot of laughs and especially the debriefing. Food at paper moon was excellent and the entire team there really nice."

"My experience was truly magical as soon as I arrived two cold sparkling waters. Then taken up to my room with my wife. My room 4038 was amazing a view of the ocean and the Pool. The dinner with stars above us at AIR was amazing. The pool was fun and relaxing. Thank you W for a five star stay. I look forward to coming back."

"Just got back and will say the whole experience was perfect. The location is perfect for local access. The atmosphere is quiet and relaxed. We had a ground floor garden room that was spotless and cleaned twice a day. The whole hotel area was very clean and well maintained. The pool area was very nice but sadly the towels are out early. The staff through out were fantastic and some of the most polite and attentive I have ever met, they genuinely take an interest and are very helpful. Our safe did not work the first day and they swapped out immediately. The food was very good, only criticism is they should have a live cooking station at breakfast as had to order eggs and took time and usually cold. As for the surrounding area plenty of bars. Especially the New Dubliner, very good breakfast and you have to go to Jompra"