"Fatima Abigail and shadrack were very good and cooperative"

"We stayed as a family of four, two adults and two young boys, and left disappointed. Breakfast was the daily low point. Every single morning we queued at least 30 minutes, often long enough that it bled into lunchtime. Locals and day visitors pushed straight through the queue and took tables, and staff did nothing about it. Nobody stepped in once. The pools were rammed, with individuals reserving and hogging sunbeds all day. Again, no intervention. At no point did anyone give us a proper overview of the hotel or explain which facilities, restaurants and areas we could actually use. We worked most of it out ourselves. The one thing they were quick to talk us through was upgrading. That was clearly the priority. It was reinforced when we were chased mid stay to pay the room upgrade fee, as though we were about to do a runner. Our pull out sofa bed mattress was covered in stains. Genuinely disgusting, and not something you expect anywhere, let alone at this price point. Our children were made to wear wristbands to distinguish them from non resident guests. It gave the whole stay a package holiday feel that did not match the rate we paid. Reception was almost unusable. Every call meant around 30 minutes on hold, then another long wait for whatever we had asked for. We waited an hour for a bell boy and eventually gave up, hauling four large suitcases through the hotel ourselves with two small children in tow. The restaurants were the one genuine positive. Outside of the food, there was very little to shout about. Billed as five star, delivered as three. I would not book again."

"Jhona has been excellent. Very attentive, caring and always smiling. Really made us feel special. Richard has been the star of the show, when it comes to drinks this man just gets it right always. Truly a gem!"

"Jhona was one of our servers, she was the best! She was very kind and attentive, always providing amazing service and ready to help and care for us. Our other server was Richard, he was excellent and provided such good service too. He’d always make sure to fulfil any requests we had and was very sweet!"

"it was realy amazing to meet wiliam ,shadrack lifeguard ,and stella they were realy helping guys at the pool and beach i realy had experence with good team breakfast were realy amazing service as well as room were realy luxury place to be"