"Only stayed 1 night but this hotel Exceeded our expectations with great service, luxury room and delicious breakfast. The check in was smooth and welcoming, the room was very comfortable. Location is good. We had a few drinks in the bar which was really good. Boutique feeling hotel with old world luxury. It is on the higher price, but felt it was justified. Pool is small but that wasn’t important for our stay. Would stay again"

"I booked the Kempinski Singapore for my wife's birthday, drawn in by great experiences at other properties under the brand. Unfortunately, this stay fell well short of expectations. Trouble started before we even arrived. I'd called a month ahead to arrange early check-in under my GHA Titanium membership, which was confirmed at the time. A follow-up call closer to the trip walked that back, with staff claiming it was "subject to availability" and that this was mentioned in my confirmation email — it wasn't. On that same call, I asked to be connected to the concierge for dinner reservations and was told they'd call back shortly. That callback never came — not until five hours later, and only after I'd sent an email expressing my frustration. By then I'd made all the reservations myself. To their credit, Front Desk Manager Jocelyn stepped in, apologized sincerely, and personally assured me she'd take care of the rest of our stay. Check-in itself went smoothly, and she followed up in person to apologize again. But the service issues continued. The room's drawers were dirty inside — not a dealbreaker on its own, but a sign of things to come. A simple request for extra towels took 40 minutes. Room service arrived incomplete. The low point came when we returned at 2 AM with friends to find our room hadn't been turned down, despite my explicit request at 7 PM genuinely embarrassing in front of guests. I raised this with the Assistant GM, who was apologetic and offered a free dinner or airport transfer as compensation. I declined both and mentioned I'd be following up with GHA directly, at which point she offered a 20% discount as a goodwill gesture. I accepted just to move on, though frankly I don't think we should have been charged in full for a stay like this. The final straw was trying to cast a movie to the TV via Chromecast for a quiet night in it didn't work, front desk staff couldn't fix it either, and we only learned the next day that the hotel's server had been down the entire time. For $600–700 a night, this level of service simply doesn't hold up. Beautiful property, but the execution on guest experience needs serious work."

"This is our 2nd time staying at the Capitol Kempinski. Our experience this time is even nicer than our previous year’s stay. Ms. Anastasia happened to be on duty when we checked in. She is so welcoming & helpful. The only thing not as good was I emailed the hotel 1 day before our check in to request a contour pillow & removing the soft mattress topper for my wife & me (because we are Asian elder couple who prefer firm mattress to give us more firm back support for our sleep) & more towels. My email was not replied & my request was not heeded. I had to request them again after my wife & I went into our room. This is 1 area this 5 star Kempinski hotel can definitely improve! / Other than that, we really enjoy & appreciate the very high level of very good service by the hotel staff, notably Mr. Silborn, the Assistant Director of F & B who is always so attentive & welcoming at the hotel’s 15 Stamford Restaurant (serving really excellent breakfast, lunch, & dinner). The new Executive Chef Mr Jay is truly gracious & excellent & attentive. Other head staffs are really nice too — they came by our table often to see what we need to better serve us & to make our meal experiences there really nice. We truly appreciate their excellent & dedicated hard work & great professionalism. In fact, the Service at the Capitol Kempinski stands out as the BEST we have experienced, even better than the well known 4 —— Hotels & M. —. Hotels we have stayed. The food is very delicious at the Capitol Kempinski also! / Besides not responding to my email request sent 1 day before check in, the other area for suggestion is the Kempinski Loyalty Program kind of lacks transparency in my evaluation. We have earned points from our previous stay. We wanted to use *all of our points for food credits this stay. But upon check out, we are told the points do not apply to tax & service charge amounts. This is so unlike the other Major World Class hotels like the S.L. Hotel loyalty points program which points covers both food costs & tax & service charge. We end up having to pay money for tax & service charge incurred using our points which we understand. Then we have points left over which will soon expire which is not very nice. The hotel also really needs to *Vasely Improve their Wi-Fi in room Internet connection. It drops many many many times which is frustrating! Other than these, we love our stay in terms of the hotel service, the beautiful room, the excellent food. We sincerely thank the very polite & hard working & very kind lady of the House Keeping Dept. from Myanmar who takes care of our room cleaning daily (room 265, July 6 to 14). We appreciate the very central & convenient hotel location: only a stone throw from the Raffles City MRT station & Raffles City Shopping Mall (excellent), and the Funan Shopping Center (very good) & the Raffles Hotel, etc. Walking to Boat Quay & the National Gallery is only within 10 minutes. It is so convenient & so enjoyable! We will definitely come back to stay here again in the future! Thank You for all of your excellent services!"

"One of the best ways to judge the true quality of a hotel is not during a perfect stay, but when something unexpected happens. After we had already checked out, one of our family members experienced a health issue. The way the hotel team responded was simply exceptional. They immediately provided us with a comfortable room to rest, arranged for a doctor to come, and showed genuine care, kindness, and professionalism throughout the entire situation. Every member of the staff was compassionate, attentive, and willing to help in every possible way. They turned what could have been a very stressful experience into one where we felt safe and truly cared for. This is hospitality at its very best. Our sincere thanks to the entire team for going above and beyond. You demonstrated that true luxury is not only beautiful rooms and excellent facilities, but also the people who stand by their guests when it matters most. World-class service. Highly recommended"

"Our stay at The Capitol Kempinski Hotel Singapore was truly exceptional—one of the best hotel experiences we have ever had. After arriving from New York following an exhausting 18-hour journey, Balaji made our check-in effortless and warmly welcomed us. His kindness and efficiency was exactly what we needed after such a long flight. Throughout our stay, David was incredibly thoughtful and respectful of our cultural and religious sensitivities, making us feel genuinely welcome and comfortable. That level of care meant a great deal to us. We also want to recognize Angelina at the front desk, who always greeted us by name with a smile. Those personal touches made us feel like valued guests rather than just another room number. The staff throughout the hotel were outstanding—by far the best hotel staff we have ever encountered. Everyone was warm, professional, attentive, and genuinely committed to making our stay memorable. The hotel itself is stunning. We loved the elegant old-world décor and the beautiful restoration of this historic property, which blends timeless charm with every modern comfort. We especially enjoyed the complimentary historical tour of the hotel. It was fascinating, informative, and gave us an even greater appreciation for the rich history of this remarkable landmark. Our room was immaculate every day, and we especially loved our enclosed terrace. It was a peaceful place to relax after a day of exploring the city. The breakfast was phenomenal, with an extensive selection of delicious food and exceptional service. The location could not have been better. It was the perfect base for exploring Singapore, with many of the city’s top attractions, shopping, and dining options within easy walking distance. Thank you to the entire team for making our stay so memorable. The genuine hospitality shown by Balaji, David, Angelina, and everyone else made all the difference. This is one of the finest hotels we have ever stayed in, and we cannot recommend The Capitol Kempinski Hotel Singapore highly enough. We look forward to returning on our next visit to Singapore."