"This hotel stay experience was very disappointing, especially since I was really looking forward to a Kempinski hotel, which is supposed to be a leader in comfort, experiences, and service. The rooms felt tired and you could see wear and tear in the rooms. We had 7 rooms and the shower did not work properly in five of the seven. Maintenance had to be called and some people did not bother to do this as we had a very hectic trip. Hotels are meant for men AND women. The tinted mirrors in the bathroom and everywhere else in the room were very impractical and impossible to use for a woman to get ready. The tiny vanity mirror in the desk was half broken and insufficient. The breakfast looked big and lavish but was disappointing when you actually see the offerings available. On one particular day we ordered six different egg dishes and each and every one of them was not made properly. My eggs came raw, which was unsafe to consume. It is surprising that a hotel of this size has only one meeting room and the costing for thatwas surprisingly high. I would assume that basic requirements like AV, which was informed in advance, would be kept ready but it took the hotel staff 20 minutes into the start of our meeting time to make it work. The dictatorial demand that we cannot exceed the meeting time by more than 10 minutes made this mishap even more unpleasant. We were not offered any compensatory reduction in cost or extra meeting time given on another day."

"This renovated hotel is in an excellent position to be exploring many attractions in Singapore including Fort Canning, The National Gallery, The Chijmes Complex and the Capitol Arcades (many of which are underground). Staff were always good. Special mention to the housekeeping team who seemed to have the attitude that the client is the important person. Breakfast was a buffet and it was busy. We would stay there again."

"I booked my room through Virtuoso with a special promotion including $130 hotel credit. I was told when I checked in to use it at the hotel. At no time was I told it was only for food and beverage. Other hotels I stay at will openly share and put it on the benefit sheet what is included and not. I booked the massage and the credit was not applied and later told it would not apply for the spa is under separate management and that was again not told to me. I stay in at least 12 hotels around the world and every time if a benefit is offered it is clearly stated what is and not included I felt the hotel acted in a non honorable way!"

"Breakfast: On the first day, we were seated next to where the dirty plates were stacked up. Gross! We waited a very long time for pre-ordered coffee and eventually flagged someone down to place a new order. Second day, waited 25 minutes for a table of 2, no coffee again. 3rd day: Re-ordered coffee once again. 4th day: waited again for a table and sat in the small room with the little tables. My 6'2" husband barely fit on the chair. Made the woman wearing red aware that glasses for drinks were dirty. Told us that it was not acceptable. Left the dirty glasses there for other guests to use and eventually got us newly washed ones. Coffee took a long time and was cold by the time it showed up. Housekeeping: Day 1 showed up at 3 pm; day 2 we arrived back at the hotel at 5 pm to a dirty room. Made the front desk aware and clearly made them aware that we wanted housekeeping, not turn-down service. They changed our towels, emptied one garbage can, and turned down the bed. Day 3, housekeeping showed up; however, no turndown service. Room upgrade was a downgrade; the curtains didn't open, so it was a dark hole in our room. Would have preferred the room we booked, but since our room wasn't ready till 5 pm, I'm assuming we received the downgrade because there were no other clean rooms available. Ate dinner the 1st evening at the restaurant. It was very nice for the 1st 30 minutes until the Latin music started blasting and we couldn't hear each other. Had someone told us, we would have eaten elsewhere."