"I would like to commend Nigel Teo, Loyalty Manager at W Singapore, for delivering an exceptional level of service that truly reflects professionalism, attentiveness, and ownership. Even prior to my arrival, Nigel was proactive and responsive, ensuring that all arrangements were well taken care of. His communication was clear, timely, and thoughtful—setting the tone for a seamless guest experience before the stay even began. Throughout the stay and even post check-out, Nigel continued to demonstrate a high standard of service. What stood out most was his commitment to follow-through—taking the initiative to check in after departure and promptly assisting with my request for a copy of the receipt. This level of consistency and attention to detail is rare and speaks volumes about his dedication to guest satisfaction. Nigel exemplifies what true hospitality leadership should look like—anticipating needs, taking ownership, and delivering beyond expectations at every touchpoint. His ability to combine operational efficiency with a personalised guest approach makes him a strong asset to the team and someone well-positioned for continued growth and leadership within the organisation. A truly outstanding experience, thanks to Nigel."

"I went for the Sunday brunch at the Kitchen Table. and Skirt. I love their spread and the quality of the seafood and the meat. Their selection is always wonderful. Even though I go - I get surprised by their new dishes. I love the mantou and crab, the steak, the lobster, sashimi, prawns, oysters, Indian fare. The list goes on. But the amazing desserts is a treat for the eyes and melts in the mouth"

"As a local myself, I wanted to enjoy a staycation with my mother along with holiday vibes. W Singapore was just the right place for the vibe as it was situated in Sentosa Cove, a private area away from the city. The area around the hotel feels like you're transported to a different place and does not feel like Singapore. Special thanks to the guest experience experts, Tony, Ria & Aziq for arranging welcome amenities in my room. This valuable surprise has made my mother very happy. The check in was check out process was smooth. Shout out to stacey and her front desk associates for helping me out throughout check in. When my room was not ready, I was delighted to be brought to a nearby in house restaurant for refreshments. It was fun to get to play a lucky draw as well! One plus point of the hotel would be its 24 hour facilities. The pool was opened 24 hours, which at times we felt like it was exclusively for us when no one used it. Overall this stay was a delightful one. I will be back in the future for another stay."

"Lovely hotel, fabukois staff nothing to much trouble to male yoir stay perfect. Buffet breakfast great choice"