"A Palace Stay Defined by World-Class Service I have stayed at many luxury properties globally, but the experience at The Ritz-Carlton, Riyadh is truly in a league of its own. Under the excellent guidance of the General Manager, Mazen, the property operates with a level of precision and warmth that is rare to find. From the dazzling public areas to the beautiful, sprawling grounds, the setting is absolute grandeur. I was fortunate enough to receive a fabulous suite upgrade; the rooms are exceptionally luxurious and meticulously maintained. The dining was equally impressive, with an excellent restaurant selection. What truly sets this property apart is the superb staff. I would like to personally thank Miriam (the butler), whose warmth and professionalism were outstanding. Ahmed in the Club Lounge made checkout seamless, and Mary Jane provided excellent hospitality there as well. Special thanks to Juan at the front door, Jeanne in the restaurant, and the breakfast team—Lucy, Elissa, and Nina—for their attentive service. If you are looking for elite treatment in Riyadh, this is a fabulous place to stay."

"Services explendid. the best birthday ever celebration, golden year. Breakfast buffet."

"Food number 1. All staff good service"

"I've been to a lot of Marriott properties and a couple Ritz, so I had high expectations of a flagship location like Riyadh. I arrived around 02:00 and had, in the online reservation, both booked the night before AND stated clearly in the comments section that I'd be arriving early in the morning. Upon arrival I was informed my reservation was canceled because I was considered a no-show, and they had to make a new reservation. I explained I'd booked the night before so that I could get into my room at 2am, and that I'd explained my arrival time in the reservation. The man looked at me like I was crazy and simply kept saying my reservation had been canceled. He rebooked me at a different rate than I'd booked online, and hadn't given me my status perks. (In fact, none of my new rebooked reservation made it into my Marriott account.) However, it was 2am and I was exhausted. We sorted some of it out the next morning, but it was inconvenient to start my trip with problems. Upon checkout, I had people waiting on me and (my own fault) I failed to look at the receipt. I grabbed it and raced out, only noticing they charged me for 3 times on that initial night of arrival. 3x!!!! No doubt one was the "no show" fee which infuriates me. (Yeah, and the hassle of undoing it is something I'm STILL fighting.) The rooms weren't anything special, the food was just 'fine', and I couldn't notice anything above or beyond about it except the elaborate interior design of the lobby. And this opulence, when the service doesn't match the brand expectations, felt pretentious and fake. Its only a Ritz in name, not in service or quality, and management should be ashamed of the lack of training and ability of their front desk staff. Riyadh Ritz was a crappy experience from check in to check out, and I'd not suggest staying there. Spend your money somewhere else, and have fewer hassles."