"I had a fantastic experience from the moment I arrived. The check-in process was smooth and efficient, and Hannah and Geraldine were incredibly welcoming and informative, making sure I had all the details about the hotel and its facilities. The room was beautiful—spacious, spotless, and very comfortable. I was especially impressed that everything was thoughtfully prepared for my dog as well, which made the stay even more special. Dinner at the lobby bar was a great highlight. Jack provided excellent service—attentive, friendly, and always one step ahead, which made the whole experience feel seamless and relaxed. Breakfast was equally enjoyable, with a great selection and high-quality food—compliments to the chefs. A special mention to Edward, who was very attentive and made sure everything was perfect."

"We came for a weekend and had a late check in which was a breeze thanks to Aoife, who was incredibly welcoming and professional—the perfect start to our visit, and gave us very good recommendations as well for bars. ​The high standards continued at the bar with Matthew and Rachele. Their service was impeccable, and I was seriously impressed by their whisky knowledge. They recommended some fantastic drams and really knew their craft. ​Huge thanks to the team for making it a memorable experience. I'll definitely be back!"

"Amazing team across every department in the hotel. Stunning spaces and a great place to do business. Also loving a haggis pizza..."

"We arrived at 10.30am after a bitterly cold 30 minute walk from the ‘wrong station’. This hotel is walking distance from AN Edinburgh station but there are two major stations in Edinburgh. Bar man told us breakfast finished at 10.30am. We had checked the menus on-line which said breakfast finished at 2.45pm. We showed the website to the barman. Blond floor manager walks over and says ‘that’s not our menu’. ‘But it’s on your website’. ‘We replied. ‘That menu is probably our London restaurant’. She is quick to point out. ‘But the website says Hoxton Edinburgh. Look’. We show her. ‘Don’t be rude to me’. She shockingly says. Rude?? ‘You are not hearing rudeness, you are hearing tiredness, cold and disappointment along with frustration. It is now 10.33am and while I am are disagreeing over the website you could be asking the chef if they wouldn’t mind cooking us breakfast’. ‘I’ll check with the chef’ she says. Thank the Lord chef said ‘yes’. By the time I sat down I was in tears. Delighted that we were going to be fed but really upset at the completely wrong reception we received. All it would have taken was a nice greeting of ‘we have just this minute stopped serving breakfast let me check with the Chef if they can accommodate two more. Please take a seat while I check for you. Can I get you a tea or coffee while you wait? Chef and all staff get 5 stars. Female, blond floor manager gets none. Breakfast was lovely."

"The location is excellent. It's a nice neighbourhood and a lovely walk to the main areas. The atmosphere in the hotel was superb. I don't think I have ever stayed in a hotel where the staff were so friendly, and helpful. Nothing was too much trouble and the smiles and welcomes all genuine. It was a long way for us to travel, but well worth it, and I definitely intend to return."