"Nice interior design, good location and nice showers - but it stops there. Terrible and unknowledgeable reception staff except the one girl who actually sounded British. The others claimed I had only booked 1 room. I tried to tell them that I knew for a fact that I had booked 2. My disabled/old parents were waiting and severely distressed and I could not access the internet to show them the confirmation. Meanwhile they were just staring at me not trying to lift a finger to help the situation, not offering a single piece of help or advice. «The customer is always right» was clearly not their mantra. After a long and harrowing half hour I finally found the confirmation that I had indeed booked 2 rooms. Only then did they try and sort the mess, offered a bleak excuse «for the stress» (which they initially did not acknowledge at all) and proceeded to give us rooms spaced far apart - 3rd floor. Later that evening the only elevator broke and I approached the personnel asking what to do with my disabled father. They just shrugged their shoulders saying we had to take the stairs. 4 floors! We managed to help my father only to discover there was a service elevator that nobody had mentioned. Appalling lack of service and compassion! Also had no clue about parking. We came with a car and they did not even know if we could park in the street outside, but kept referring to rules and regulations they did not know where existed so I could in actual fact look it up. Ended up finding a carpark far away that cost a staggering 70 pounds for 2 nights… The rooms were beautifully decorated but tiny and came across as fire traps - the windows could hardly open and were really high up on the wall which meant you could see zero, not even the rooftops. I could live with that, but that reception was the worst I ever experienced in a long life of travelling. No attempt was made at offering a compensation (such as free breakfast…) and we had to pay the ridiculously overpriced rate for tiny bunk bed rooms without chairs. I visit Edinburgh every year and will not visit again. Do better!"

"Probably the worst £1300 ever spent on a hotel. No luggage/car parking service available on arrival, room was allocated as “disabled” with no ability to change to room type actually booked. Room itself lacked wardrobe space, surface space for items, a/c malfunctioned, tiny low sink, toilet jammed in a corner, no shower curtain just splash floor etc. Offered a move for night 2 but we had unpacked etc, but did receive free breakfast for morning 2. Probably most disappointing for me was when the manager told me it was hard work for her to have to deal with customer complaints, equating her experience to mine. Would not recommend."

"That's a really decent hotel. It's beautiful and the views are nice but you can see this from photos. It feels great too. I don't know how to describe it better, but nothing is falling apart: water pressure is good, internet is good, every bit of the room looked like it was here on purpose. They don't have their own parking but there is a bunch in a walking distance."

"The rooms are nice and the hotel is tastefully designed. Located basically across from a train station. But otherwise not in a cool area of town. Restaurant is terrible. Very limited amenities."

"I recently stayed at The Hoxton Edinburgh and had a fantastic experience. The hotel has a great atmosphere from the moment you walk through the doors, with a stylish lobby that feels welcoming whether you’re checking in or enjoying a drink. The rooms were modern, comfortable, and spotless, with everything needed for a relaxing stay. The location is ideal for exploring the city, with many of Edinburgh’s main attractions within walking distance. The staff were friendly throughout my stay and always happy to help with recommendations or any questions I had. The food and drinks were also excellent, with great quality and attentive service. A special mention goes to Jack McConnachie, whose service was nothing short of outstanding. From the moment we arrived, he made us feel genuinely welcome and went above and beyond to ensure we had a great experience. His knowledge, professionalism, and warm personality were exceptional, and he is undoubtedly one of the best hospitality professionals we’ve come across. He is a huge asset to The Hoxton Edinburgh. Overall, I thoroughly enjoyed my stay and wouldn’t hesitate to return on my next visit to Edinburgh. I would highly recommend The Hoxton Edinburgh to anyone looking for a stylish hotel with fantastic hospitality in the heart of the city."