"We had such a lovely visit to The Roseate, beautiful decor, great atmosphere and welcoming, friendly, professional staff. Particular shout out to Alexander who served us with a smile and made our afternoon all the more enjoyable!"

"I booked this Hotel in February. Great correspondents from the Hotel manager. Upon arrival we were warmly greeted and the manager remembered our correspondence. He was warm and welcoming. Ronaon checked us in and an amazing young lady. Very helpful and a wonderful smile. We also met Laura who was there to help us to settle in and get breakfast. She has an amazing smile and is very outgoing. While we were there Solton helped us with places to go and where to get meals off site. He really knows the city. At the restaurant we met Anna(Anya) she has a great sense of humor and really helped us a lot. She provided us with insight to the meals and remembered what your likes are. AGA the chef makes wonderful pancakes the best I have ever had. We are going to miss this wonderful hotel. And will miss Anna as she really made us feel comfortable at the hotel. Jim"

"As a Hyatt Globalist, my stay at The Roseate Edinburgh was highly disappointing. While I understood that Mr & Mrs Smith properties offer limited elite benefits, the lack of basic hospitality here was unacceptable. There was zero elite recognition at check-in. Instead of a space-available upgrade, I was assigned to a tiny attic room with severely sloped, low ceilings, making it difficult and uncomfortable to even walk around. To make matters worse, basic front-desk service at night was missing: no one answers the phone to explain how to connect to the hotel Wi-Fi. If you are a World of Hyatt elite expecting proper loyalty recognition or a comfortable premium stay in Edinburgh, I strongly advise looking elsewhere. The room photos are very misleading as they can be very different."

"Exceptional service from Rhiannon for lunch, she was very lovely and sat us down at our table. Katie and Jason were also very informative and helpful"

"I booked this place using booking.com and wanted 2 things specifically - a twin bedded room with parking. The pictures I had booked showed a large room with twin beds offered. When I arrived I was shown to the smallest double room I have ever seen in a hotel at the top of rickety steps with a squeezed in a small double bed with almost no space either side. I rejected this outright - and asked why the pictures of what I had booked were VERY different to this offering? The chap on the reception then switched into Uriah Heep mode with 'Apologies, apologies, must have been muddled on booking.com, I'll look into the matter...'. Hmmm, seems fishy. And even more when a little digging on Tripadvisor yields similar comments from other disgruntled customers. It appears others have been caught out with the nice pictures where the reality is very different. Mr Heep did continue with 'apologies, apologies, perhaps we can offer you a coffee and see if we can look into another room in the annex across the road?' Hmmm, but that turned out to be nothing very like what I had booked. I decided to cut my losses (over GBP900) and leave...whereby Mr Heep finished off with 'apologies, apologies, and we'll waive the parking fee..'. Which he didn't, naturally. Hence about 2 weeks later I got a parking fine for GBP100 for a very unsatisfactory experience lasting 48 minutes.. Oh dear....BAD CHOICE!!"