"Jessica and Denise very professional approach, highly recommend everyone. Will be back next month"

"In the center of Edinburgh. Excellent breakfast buffett. Spa facilities are a bit small and disjointed but it is a historic property. Restaurants and bars were good."

"--- I had high expectations for this stay given the price point and positioning of the hotel, but unfortunately it fell well short of what I would consider a true five-star experience. To start on a positive note, the concierge team—particularly Linda—were excellent in advance of our arrival. Proactive, responsive, and genuinely helpful with recommendations and follow-ups. We were also kindly upgraded to a castle view room, which was appreciated and appropriately recognised my Hilton Honors Diamond status. Unfortunately, that is where the positives largely ended. The arrival experience was quite disjointed. We arrived early at 8am, having already confirmed this multiple times with the hotel in advance. While we expected to store our bags, there was no bell staff on hand, and we had to carry everything in ourselves. An Irish manager at the desk directed us toward concierge to leave our bags, only for us to be sent back again—an unnecessarily awkward start. Check-in itself was perfunctory, and we were told the room would be ready at 3pm and that we would receive a text notification. No such message ever came. When we returned later that afternoon after a day of touring, the room was still not ready. We were informed that the previous guests had checked out late and that the hotel had no control over this, which felt like a weak and somewhat dismissive explanation. We had also pre-arranged chocolates in the room to mark a retirement—confirmed in advance with concierge and charged to the room—but these were not in place on arrival. When I raised this with Isaac at concierge, I was told they would not be charged and asked if I still wanted them. A clear service miss and quite disappointing given the effort made beforehand. Housekeeping was another letdown. There was no turndown service on either night, and we were woken at 8:30am with a knock on the door asking if and when we wanted the room cleaned—something I’ve never encountered in a hotel of this supposed standard. Guests should also be aware that a 12.5% service charge is added to items billed to the room, including drinks in the courtyard and à la carte breakfast items. This was not clearly communicated. Service in the courtyard in particular was poor—the short-haired brunette server we encountered was frankly quite abrupt. The same additional charges applied at breakfast, where items such as omelettes were priced separately (around £6), which feels excessive and out of place for a hotel at this level. Breakfast itself was underwhelming—limited variety, slow replenishment, and a generally dark, basement-style setting that felt more like a café than a five-star hotel dining experience. Finally, at checkout there was no offer of late checkout despite Hilton Diamond status, nor any acknowledgment of the delays we experienced on arrival. Overall, the service felt inconsistent and lacking in the polish and attentiveness you would expect at this price point. In its current state, I would not return. There are stronger options in Edinburgh such as The Balmoral or the W, both of which are more centrally located and, in my experience, deliver a far more cohesive and polished guest experience."

"This was our first trip to Scotland and we stayed at the Caledonian from May 6 - 10, 2026. Everything was wonderful and beautiful. Our favorite part was the staff. We ate most of our meals at the in house restaurant, The Court. Everyone was so friendly and helpful. I would like to mention a few staff members by name. Tahlia, we wanted to adopt her, Kate, Emilie, Louise, Analine, Nicholas, Suzana, Maussa, Charlote, and the dining room manager Lucas. What a great staff!!! The front desk staff that assisted us was Laura and Yannic. One day we were in our room when housekeeping arrived and Rudi let us stay in the room while he cleaned and made our bed. The doormen were also very helpful with suggestions for local pubs, shopping for jeans because I forgot to pack mine, and great directions on how to get to different locations. I cannot forget to mention that the food was also very delicious. I can't wait to go back. I loved it. Thank you Caledonian!!!"

"Just home from a fabulous weekend with my mother and sister celebrating my birthday in Edinburgh. The hotel staff were wonderful and went out of their way to make our stay memorable in every way possible. A special shout out to Ria Anne for her unmatchable customer service and making us feel so welcome. Can’t wait to return!!"