"Keep meaning to review this as we stay every March for a long weekend while we go to country 2 country. We love this place. Staff are amazing, breakfast is great. Rooms are clean and comfortable. We can walk to town, restaurants are nearby. We always feel like friends when we walk in which is a rare thing in a hotel. Love it!"

"This review is for thermal spa experience. This was now the fourth time myself and husband have attended for the thermal experience and this was the biggest let down. When you walk in to reception there is no welcoming spa smell - normally you would be treated with soothing, calming scents but there was nothing. We checked in and were shown down to the lockers which was all fine. We then entered the thermal experience which was quite busy. Some loungers had been left with towels and were never used. Others were taken by the same people for the full two hours - there is 6 possibly 8 loungers. We had forgotten to take out water bottles so luckily there was a water fountain and glasses. The glasses provided were infact glass so you couldn’t take them with you. The glasses also looked like they had seen better days and were very scratched and scraped. Again as with the spa reception the spa itself had no nice scents. I had been in the steam room on previous visits and there had been a menthol smell there was nothing this time. We went in the salt room and were baffled - not sure if we had missed something, or the point but it was just a room on the colder side again with no scents etc. A couple of people when we were in were clearly not there for a calming experience as they were so loud. And there was one member of staff who was keeping the spa area clean who clearly had no interest in being there - no smile, hello etc she We had the afternoon tea in the spa lounge which was lovely. All in all it was not the experience we expected or that you pay for."

"Lovely night away celebrating our anniversary. Room was lovely and the staff were fantastic. Went above and beyond for us. We will be back"

"We had a great stay. The staff were so friendly and our room was very well appointed. I especially appreciated the larger US king size bed vs. a UK king, and that the hotel provided wash clothes which in our experience are not commonly provided in Scotland. The location is about a 10 min walk down to all of the hustle of the city center, which was fine by us as our room was super quiet. Breakfast was also great."

"Beautiful hotel with large rooms and huge bathrooms. Excellent bar with free happy hour wine in the afternoons. Outstanding service."