"What was meant to be a beautiful and luxurious birthday gift instead caused me significant anxiety and unnecessary admin just to secure basic communication and confirmations. It felt like ordering something beautifully curated from a brochure, only to have to fight to actually receive the service and experience that was packaged and sold. I experienced repeated breakdowns in response handling, payment tracking, and attention to detail. While there were genuinely warm moments and an excellent therapist, they were overshadowed by inconsistency across the experience. Management did engage afterwards and attempted to make amends, but the experience did not reflect the ease, care, and luxury expected for such an occasion."

"The staff, the food, the property and especially the grounds are a blast of fresh and expansive air in an otherwise very busy city!"

"The Saxon continues to offer superb service and accommodation. It is a beautiful hotel secluded from the hustle and bustle of the outside world. Staff go over and above to make your stay the best i"

"I spent four days at the Saxon on a corporate meeting. The hotel rooms and facilities are amazing with super attention to the small things that make a difference Staff were very special and we only had good experiences. The restaurant was good quality with good value breakfast and dinners I used the spa as well and this was very good and professional Would recommend that you treat yourself to some time here"

"The Saxon Hotel Spa – In a League Entirely Its Own Yesterday, I had the privilege of experiencing a bespoke spa package at the Saxon Hotel in Sandhurst — an indulgence arranged to celebrate a dear friend’s milestone birthday. From the very first moment, it was clear we were in for something truly exceptional. The entire experience unfolded perfectly - seamless, and exquisitely timed. Every detail surpassed the expectations of all three of us, transforming the day into something that felt less like a spa visit and more like a luxurious retreat that left us feeling so upbeat, relaxed and happy. Our friend was delighted — we quite literally could not have spoiled her more beautifully if we tried. Each of us began with private massages, tailored - it felt as though the therapists could read both body and mind. This was followed by a seriously delicious lunch enjoyed together — before we moved on to manicures and pedicures together, which became a lively, fun-filled affair of shared banter and camaraderie. Perhaps the most telling accolade came from Nancy, the beauty therapist assigned to me for the day. She remarked that she could never leave the Saxon Hotel Spa, as no other establishment matched its uncompromising standards. After experiencing it firsthand, I believe her entirely. The attention to detail is nothing short of extraordinary — from the warm, enveloping welcome to the way each therapist carefully ascertains individual needs and preferences, crafting a uniquely tailored experience for every guest. Even the smallest touches speak volumes about their dedication to excellence — including the gentle luxury of pre-warmed slippers. In every sense, the Saxon Hotel Spa doesn’t merely offer treatments — it curates an unmatchable experience."