"After traveling for over 24 hours and arriving during a heavy rainstorm in traffic from the airport, I had the misfortune of encountering Woody at check-in. He clearly wanted to put on a performance in front of his coworker by greeting a weary traveler with a condescending attitude declaring that Platinum benefits would not be available to me. His reason was that this was not the US and things are different in Korea. Without knowing what country I had just arrived from, he decided he knew everything and I as the guest did not. Since I was staying for a week and everyone else I encountered at the hotel was ready to provide great customer service, my stay improved after check-in. After an email to the manager, I hope that Woody did indeed receive additional training in hospitality and customer service. In particular, for seasoned world travelers who have been traveling the globe since before he was born. Accommodations were nice in a fairly new building, breakfast buffet was good, housekeeping was great, overall customer service was very good. I would recommend this hotel and stay here again. Although, I would email the manager at the hotel prior to arriving, in the interest of avoiding another inhospitable greeting from Woody."

"Used to be v. good then service tanked. This was one of my favorite hotels and one I insisted my staff and colleagues should stay at. Color and new hotel w a good pool and excellent location. However recently they have been so cold in terms of service ~ room there is never anything nice in there ~ no upgrades, filled minibar or little wine and chocolate. Which they used to. Not you can see it for what it is ~ an empty sterile and small room. Breakfast is rushed and rude. And expensive as sin if you don’t have it included. Pool you can only go once per day so forget putting in a short swim before and after work if that’s your thing. It’s just everything got so complicated for the guests all of the sudden. And it’s the only place w a good pool in the area."

"First of all, as lifetime platinum Delta members we booked this stay via a Delta promotion, our first and last time for doing that. After checking with Marriott, we were assured that our Marriott status would remain intact with all of our lifetime Platinum benefits. That was confirmed in writing on our Marriott reservation/confirmation. However, the night before our stay, that confirmation info disappeared. After spending at least an hour on the phone with Delta and Marriott, we were once again assured that our member status would be honored, and it was confirmed by Marriott with apologies. When checking in, we were shocked to see that it had once again been removed and the manager refused to honor it! Are you kidding me? We did not have a problem with either of the other two Marriotts booked via this promotion. This hotel was recommended by a prominent business associate and at the risk of offending him, we stayed anyway, knowing this hotel doesn't even have a Marriott members lounge and we wouldn’t be missing out on much. I gave this hotel two stars for the few pros mentioned in this review below. Pro's It is in very close proximity to the transit station, restaurants, and amazing high-end shopping mall with an incredible food court and food store. There is also washing machines and dryers, which is a huge plus when traveling extensively, but you should allow extra time for drying your clothes, like several hours. Con's After just having left a Marriott in Japan, following a 5-night stay, this hotel was a huge let down. But having stayed in countless Marriotts around the world, it would have been a letdown regardless. Every inch of our room's walls was stained or marked. It appeared that urine stains were on the wall in our toilet room. There were multiple black hairs in our coffee service drawer, and I found a dead bug in my bed sheets! Gross! They also charged us for every coffee pod we used in our rom. Crazy. We rectified this by buying more from the Lotte supermarket down the road. As mentioned previously, there is no member lounge in this hotel. Since they denied us our platinum lifetime benefits, we also did not receive a free breakfast, but there are numerous Starbucks in the vicinity, along with restaurants and we determined not to spend one dime in this hotel after the way we were treated. We requested luggage racks twice but never received them, so we had to leave our bags on the floor for 5 days, which was difficult for me after back surgery. We also requested wash cloths twice but never received them. (If they didn't offer them, they should have just said so). I don’t think I’ve ever written a bad review for a Marriott, but this one could not be avoided. We will probably get an online apology after posting this review, but that is of no benefit. I would not recommend this hotel."