"Our family had a fantastic stay including my young children. The staff was incredible and went above and beyond to accommodate our requests. Melissa was very attentive to all our matters and we really appreciated her follow up. The front desk was also very helpful when we needed assistance. You can't beat the location of the hotel since it sits on top of the best subway line (green) and is across the street from Coex. We were aware of the ongoing construction but it didn't bother us (you can hear noise but it wasn't so loud as to be disruptive). If you have a room facing Coex, the view is amazing. Looking forward to staying again!"

"Prime location, great amenities, and easy access to public transportation. The room had an amazing view and great service from the staff. Will definitely be back next time we visit!"

"Overall hotel is slightly below expectations. Some renovations ongoing but noise was acceptable and ear plugs provided. Warmth and hospitality was average and customer service was slightly below what you expect at the Park Hyatt. Conceirge was attentive however. Slightly under whelming if you are expecting typical Park Hyatt experience."

"Pros: This is a beautiful hotel with extremely lovely, professional, helpful staff. I felt very cared for, especially when I was in a rush to leave for the airport bus stop (staff will call a taxi for you to get to the the city airport terminal, which is close as the crow flies but because of construction and intersection design, may be annoying to walk if you have luggage and it happens to be raining). The bathroom is WONDERFUL with an extra deep tub in the shower, but best suited for solo or couples travel as there is a glass panel in the shower visible from the bedroom without any option to cover. There are thoughtful amenities in the room that were appreciated and very much in line with the Park Hyatt brand. Cons: There is extensive construction occurring outside the hotel (transportation infrastructure) which wasn’t communicated at booking. I had requested a quiet room and didn’t hear anything, so this may not affect your stay. I did see that the rooms are aging with poorly repaired areas of damage (see photo of closet door handle), scratched up floors, etc. My main gripe was the shape of the room I was assigned, as it felt quite cramped and was a bizarre triangular shape. I was not prepared for this room as the website doesn’t show any photos of this room and it felt like it was half the size of a regular room. I’ve included a diagram of the floor, the room happens to be situated at an awkward choke point in the design. I am an Explorist (not the highest status) and did not expect an upgrade at this very busy hotel, but also was surprised to be assigned such a tiny room, which truly felt like a downgrade. Admittedly, I booked this reservation the day prior and was told at check-in that the hotel was fully booked and there was no other option for another room, but photos of this style/type of room should really be up on the website so there are no surprises. I would not recommend this room for any parties greater than 1. This was an unwelcome introduction as it was my first time at this hotel. I think if the location is convenient for you (Samseoung Station exit number 1 is literally outside the front door), go for it as it is a beautiful hotel with great staff! However, this was a disappointment after a fabulous stay at the Andaz Seoul Gangnam. If future business stays required me to stay at this hotel, I would request anything but an -04 room."