"The public spaces in this hotel are excellent. The staff are exceptionally polite and efficient, if not quite welcoming. The place smells incredible (there’s a whole scent museum on site). Breakfast was adequate, and expensive if not included in the room rate. The rooms are a little dated—very modern in their style, very small. Not uncomfortable. But not the height of luxury anymore. THe hotel is very well located for the main attractions—the palace complexes, the shopping areas, temples, and the night markets. The lantern festival was still in full swing while we were there, and it is very accessible from the hotel and probably my favorite thing in Seoul. We stayed here primarily because it is a Marriott property, and while the location can’t be beat there are more luxurious options."

"Dear Plaza Hotel Seoul Team, I would like to express my sincere appreciation and gratitude to the wonderful staff at The Plaza Seoul for making our family stay from 22 December to 31 December such a memorable and pleasant experience. We stayed at the hotel for a year-end holiday and to celebrate our daughter’s 8th birthday, and from the very beginning until the end of our stay, the service we received was exceptional. I would especially like to recognize J-Yul, one of your bell staff, who consistently went above and beyond to assist us. He brought such positive energy every day and was always eager to help. We offered him tips on several occasions, but he kindly declined, saying that helping guests was simply part of his job and that he was happy to do so. His attitude truly reflects the spirit of hospitality. Another very special mention goes to Laura Kang from customer service. I spoke with her several evenings, and she made our daughter’s birthday incredibly special. The handwritten note, thoughtful handmade hat, and birthday cake were such personal and touching gestures. She truly went the extra mile to make our daughter feel celebrated and happy, something our family will never forget. I would also like to thank Concierge Lin Lee, who was extremely helpful when we encountered booking issues. She handled everything efficiently and also assisted us with arranging transportation, which made things much easier for our family. While the hotel may not be the newest, the people and the level of service are absolutely second to none. That said, I would like to share some honest feedback: housekeeping consistency varied depending on the staff member. However, on certain days, the housekeeping was exceptionally meticulous and impressive. Small details—such as thoughtfully arranging my skincare items and placing a towel underneath to keep them dry—made a big difference and brought big smiles. These thoughtful touches truly stood out. Overall, our experience at The Plaza Seoul was outstanding, and it is because of the people who work there. Thank you for creating such a warm, welcoming, and memorable stay for our family. We look forward to returning in the future."

"As a titanium member of Bonvoy, I have stayed at many hotels over the years and normally receive small welcome items such as fruit, chocolates, or a welcome card. However, l booked this hotel by four rooms with two suites with paid (not free upgrade, l booked in advanced) On this occasion there was nothing — no welcome gift and no welcome card. I believe this is the first time this has happened to me. Before arrival I sent several emails with the hotel to request the best possible arrangements for our stay, but those requests were not fulfilled. During the first few days at the hotel I spent a lot of time discussing and resolving basic arrangements with staff, including buffet timings, room allocations, and access to the executive lounge. This was stressful and not what I expected given the pre-arrival communications. Most importantly, this stay was intended to celebrate my daughter’s birthday, which was why I chose this hotel. On the birthday itself the hotel had not prepared any gift, decorations, or even a simple birthday card. I was surprised and disappointed that the hotel did not offer any small gesture for a child’s birthday. And this is also a Christmas Day We were a party of 12, including elderly relatives and children; there was not even a small chocolate or Christmas gift for guests. Curiously, I observed staff presenting gifts (including the hotel plush mascot) to other guests, while I had to purchase the hotel plush myself as a three-piece set. This inconsistent treatment felt very unthoughtful."

"Excellent experience except in sauna unpleasant woman who was shouting nonsense who looks like a fitness member . I was so disappointed about level of fitness members . Due to her I ruined my sauna experience. Except that, alol excellent!!"