"I stay at many 5* hotels globally every year personally and for work. We had a great time at Finca but it’s not at 5* standard…yet. Some examples of my reasoning below: - before arriving I didn’t have change to get a manicure but was assured that the spa does nails so I thought I would wait. When I arrived I whatsapped the spa and they told me they have no availability for a manicure for the entire week I was staying! This is not 5* service. What’s more, there was no explanation for this or apology. - my husband and I were sent on a wild goose chase when we wanted ice cream just to find out the hotel doesn’t actually have any soft scoop ice cream that you can buy during the day, just fruit lollies that are sometimes (but not always!) available at the pool - the main reason I came to this hotel was for the horses having regularly travelled for equine retreats to hotels around the world. I reached out to the hotel weeks before arriving to say I wanted to ride and asking what times were available. They said availability would be fine and riding was usually in the morning or evening to keep the horses cool. So when I enquired they only had availability at midday on the Wednesday. I asked for an early morning or evening and they said I could ride the morning of my departure - inconvenient. I pushed back and they eventually found me a slot on an early morning ride. The horses appear to be very well looked after and it’s lovely to be able to walk to the stables easily from the hotel but I think they could activate equine services more. - despite having shutters on the bedroom windows the bathroom (which did not have a door) has only a blind so the room gets bright very early - coffee at breakfast seems to be from a machine. Doesn’t taste good. It’s a shame you have to ask for tea rather than it being out for self serve. - we ordered room service food as we arrived just as the restaurants were shutting. The food was not food, burger meat was terrible quality. - dinner at El Cortijo on the last night was very basic and didn’t seem fresh (food at La Jara in constraint was amazing and top quality). I’m glad we only visited this once but as the only child friendly option I feel sorry for parents at dinner time! Positives - the housekeeping team do an amazing job - the grounds are beautiful and well kept - the stables are lovely and ass a charm to the hotel - the pool area is nice and relaxing"