"Terrible experience from check-in to our early departure (we transferred to another hotel after one night). There was a lack of communication, awful customer service and smells in the room that should not be found in a hotel."

"I only had time for a quick drink on the rooftop before dinner, but it was enough to see why people rave about it. Small pool, really nice views out over the rooftops toward the sea, not too busy when I was up there around early evening. Wish I’d had more time to actually sit and enjoy it. Room was a really good size for a city hotel, and the bed was seriously comfy — one of those beds you sink into after a day of walking."

"This was the worst Hoxton we’ve stayed at. There were simply too many issues for what should have been a premium hotel experience. The air conditioning in our room was broken, making it uncomfortable throughout our stay. The hotel entrance is also hidden down a side street, which made it a nightmare for taxis to find. The hotel’s recommended transfer service was around twice the price of an Uber, so that wasn’t a great alternative. The lifts were incredibly slow and unreliable, with one out of service during our stay, leading to long waits. The rooftop pool was another disappointment. Despite being a hotel guest, you have to book a time slot and pay extra to use it. Even more frustrating, you can’t order the rooftop tacos—the main food attraction—to your sunbed, which completely takes away from the experience. The staff were genuinely lovely and did their best, but the hotel itself feels like it’s still in a soft launch. There are a lot of operational issues that need to be addressed before it delivers the standard you’d expect from The Hoxton. The room design was a clear highlight, with tasteful décor and an inviting aesthetic. Unfortunately, that was where the positives ended—everything else fell flat. To make matters worse, we’re now having to chase the return of our security deposit. It’s been the full 15 working days since the refund was supposedly processed, and the money still hasn’t been returned. Instead of proactively resolving the issue, we’ve had to follow it up ourselves, only to receive painfully generic, unhelpful replies that don’t actually address the problem. It’s a frustrating end to an already disappointing stay and leaves the impression that guest satisfaction simply isn’t a priority. Overall, this was a surprisingly poor experience from a brand we’ve previously enjoyed. The hotel has the potential to be great, but until the operational issues, customer service and post-stay support improve, we wouldn’t choose to stay here again or recommend it to others."