"We had high expectations after reading the great reviews but in our case these were not met. Our grade of room stated it had “exterior views overlooking the surroundings of the palace”. Our view was of the huge awning covering the bar below with a side view of the marina. If a nice view is important to you I would recommend you book a Marina Deluxe room to avoid disappointment. It states on the hotel website that Delaunay restaurant is open “every day of the week” - it is NOT. Just from Thursday to Sunday. However, the bar food and service is very good. The offering at breakfast is inconsistent. I had a fabulous Asian Brunch on our first morning. So good I ordered it again on our last morning. It was nothing like the first one. Just thrown on the plate, cold & tasteless avocado, no rocket & lack of presentation. Be aware that if you order the Iberian pork it is cooked very rare, almost blue. I asked for it to be cooked more but it still came back rare, I was told that is how Iberian pork is cooked. Chef - please note, we do not eat rare pork in the UK. Diners should be informed. I was invited to choose another dish which I did. The hake was very good. They still charged me full price for the pork as well! I did not like the glass bathroom door. I have been with my husband for 35 years but still value my privacy while in the bathroom. Overall this is a very pleasant property, the staff were kind & helpful but for the reasons above we will not be returning."

"My stay at Palacio de Arriluce was absolutely magical—every member of the team was fantastic, and the hotel itself feels like a dollhouse brought to life, filled with history, exquisite details, and refined elegance, all lovingly wrapped in the genuine care and dedication of its wonderful staff."

"This is a fabulous hotel, and is in a great location. The staff are among the friendliest and most helpful I have met. Rooms very well equipped and very comfortable. Our experience was more than excellent."

"Palacio Arriluce is a hidden gem! I highly recommend a stay at this unique property tucked away in Getxo. The trip was meant to explore Bilbao but Getxo was the unexpected surprise. The hotel was warm and the staff welcoming. The rooms has beautiful views of the waterways. The atmosphere was peaceful and a wonderful escape from the business of the city. The common spaces were roomy, cozy, and comfortable. Excellent service by the staff. They work to provide service that is above and beyond. I decided to extend my stay because the staff, atmosphere and accommodations were wonderful. I cannot wait to return!"