"It is so hard to know where to begin. So will start with Check in -….. That was an ok experience. Nothing over the top but ok and the room wasn’t ready at 2 pm but by 4pm no one bothered to tell us that it was ready. we had to come back and check as they said they would come to the pool. 5 meters away. But that is totally on point for the stay. Front desk / concierge …… totally disinterred and basically incompetent. When you ask for a dinner reservation they do not say you can or can’t get in They just choose not to follow up with you or the restaurant When you ask for a Taxi they don’t bother and just say none around. When you call yourself a taxi comes. When you ask for a towel or a beach chair and water for the beach. They act as if you have asked them the impossible. Gloria was the best at making you feel like you shouldn’t approach the desk and ask a question. She was the Rudest lady to ever work in hospitality. But eventually I asked her to book me a restaurant for my last night. I asked at 730am and she wrote it on a scrappy paper. At 4pm when I heard nothing I went to the restaurant myself to check on my reservation. Blow me over …..they knew nothing about it but kindly squeezed us in on night of the Eclipse. Forget asking for the hotel car or taxi that is like asking the impossible. Roof top bar…..awful experience I went up for a glass of wine while waiting for my partner before dinner. I asked for a white wine and was given a wine list and was harassed into purchasing a bottle for my stay. I said just a glass please. The the RUDE somelloer approached and tried again to push me into a bottle as it’s more economical. I said just a glass please. Finally I got one and when I asked for the bill I was charged 29’EURO. Nearly fell off my chair. We never went back. Breakfast ….. Don’t dare ask for a cofffee. You get dirty looks from all the staff. But the food was lovely on the Buffett and fruit was excellent. Lift you game in that restaurant. I didn’t dare go for dinner. Poolside. Still Water charged at 8 Euro. BUT free in the room and the gym and breakfast: But when you need to drink at the pool you can’t get water when you need it most . Housekeeping. Well that’s another issue . Water and soft drinks not replaced daily you need to find someone in the corridor to replace waters and drinks. They delivered a welcome bottle on our last night with a note welcoming us. How stupid is that. The rooms are clean but not very small and poor storage. Checkout…. We had a $100 credit with our booking for food and beverages . Toon checkout they knew nothing of it and had to call management and it was clearly stated on my confirmation. I really loved Formentera as a destination. I don’t think I world recommend this hotel due to the crap service. Except for the Italian gentleman at the desk everyone else needs to learn customer service and how to smile.or go to another industry.. I have never mentioned the cost of water or hotels as I really like staying in gorgeous places and really love writing great reviews. I would think twice about booking this hotel way overpriced for the crap service There has to be better service than this in Forementera. The property is nice but will date fast."

"Great place to stay in Formentera. Beautiful grounds in a perfect location. Staff and restaurant are excellent. Beach is a 5 minute walk. ebikes are available to explore; shuttles to nearby towns as well. My family had an excellent visit"

"Teranka is beautifully located and the surroundings perfect. Although rooms are fairly small - it’s nice decorated and well maintained. A beautiful spot and worth a visit. However, there are quite a few things that should be improved: - being pretty isolated and with difficulty in getting taxis - the staff needs to be more flexible on the hotel van. They ask 210 EUR to take you to a restaurant located 15 min away!!! - so you need a rental car! - a can of 0,5 L water is almost 9 EURs by the pool (although water is free in reception)!!! Most luxury hotels offer complementary still water to guests by the pool! - 2 of 4 days we got the wrong order for breakfast… Main point: Staff… I had to argue for very long with staff when checking out. They wanted to charge me more than 1000 EUR for things I had already paid. When they finally realized the mistake they didn’t even apologize!!! Had to get my travel agent and the hotel management involved. During our stay - it seemed like front office staff was not there to service us or help guests. - and we experienced “rolling eyes” from them several times… To management - feel free to reach out if you need further explanation."

"Teranka was a lovely, peaceful retreat compared to busier Balearic spots. It feels wonderfully secluded, yet it's still easy to reach anywhere by car or taxi. We loved the relaxing boho-chic vibes and our clean, beautifully decorated room complete with an amazing waterfall shower. For the most part, the staff was warm and helpful throughout our stay. However, as a group of 9, we did notice a few service hiccups. Staff seemed a bit overwhelmed during our check-in, and dinner service was quite slow between courses. Given the higher price point of this property, we hoped for slightly smoother efficiency with larger parties. Overall, it’s still a fantastic spot for a relaxing escape to Formentera—just keep potential service pacing in mind if you're traveling with a larger group!"