"The lobby and pool are very misleading because the rooms are (at best) on a best western level- very dated and kind of gross. The living room area is huge but the room itself is tiny which makes no sense. There are so many bugs and everything is chipped and cracked and falling apart. My friend that is staying here also fell down a flight of stairs in her room because they were soaking wet. Breakfast is self seating and had no seats whatsoever which is beyond frustrating. The coffee machine has been out of beans for an hour, half of the buffet items are empty, and I couldn’t flag down a waitress to save my life and it has been 20 minutes since I (finally) ordered my coffee. They’re overbooked, understaffed and overdue for a renovation. The location is also incredibly far from everything and it has been a 30-40 minutes ride wherever you go."

"Our stay at 7Pines Resort Ibiza was a mixed experience. Unfortunately, our first impression was one of real disappointment. One of the main reasons we booked this hotel was the spectacular infinity pool overlooking the sea. While the website mentions that parts of the pool are adults only, we did not expect that children under 13 would not be allowed to access the infinity pool at all. Instead, families are directed to a separate children’s pool, which is a 5–10 minute walk away from the main reception, restaurants and main pool area. The family pool itself was a huge disappointment. It has no sea view whatsoever and is surrounded by buildings with areas of artificial grass. In our opinion, it felt more like the pool of a campsite than that of a luxury five-star resort. As we enjoy spending time together as a family, we never used the adults’ infinity pool during our four-night stay. Fortunately, we had booked a Garden Pool Suite, which turned out to be the highlight of our holiday. The private pool was a great size, our children loved it, and we spent most of our time there instead of at the family pool. The suite itself was spacious, in excellent condition, and the housekeeping team did a fantastic job throughout our stay. The food was another area where we expected more. We had spent the previous five nights at another luxury hotel in Ibiza, so we were already accustomed to the island’s high prices. While we don’t mind paying premium prices, we expected a higher standard of food. On our first two days, the Margherita pizza we ordered was completely burnt. After that, we specifically requested that our pizzas not be burnt whenever we ordered them. We also tried the Japanese restaurant on our first evening but didn’t particularly enjoy it, so we chose to dine outside the resort on the following nights. Room service and the food by the pool were acceptable, but overall we didn’t feel they offered good value for the prices charged. The Kids Club staff were friendly and welcoming, but compared with other luxury family hotels we’ve visited, the programme lacked variety. Our children enjoyed it for a short while but quickly lost interest."

"Great hotel located out of the way. Every detail is very well thought out and when this is combined with attentive staff you get a brilliant experience"