"This hotel is, at best, a 3-star property charging 5-star prices. At approximately €860 per night, I expected exceptional service and accommodations. Unfortunately, that was not our experience. The location is extremely inconvenient. The hotel is far from most attractions, and transportation is expensive and difficult to arrange. The rooms are smaller than pictures elude. We waited an hour and a half for a taxi at the port, only for the ride to the hotel to take seven minutes and cost €8. Ride-share pricing was also unreasonable, with one five-minute trip quoted at €87. The biggest disappointment was the concierge service. We booked a sunset boat tour through the hotel for €100. The concierge instructed us to arrive at 7:00 p.m. We arrived at 7:01 p.m., and there was no boat in sight. No one from the boat company or the hotel contacted us. We asked several people at the dock, and they all confirmed that no boat had been there for quite some time. While waiting at the marina, we spoke with other boat operators and discovered that there were far better options available. Many yacht tours cost only €60–€80 and included 3.5-hour excursions with drinks, dinner, and a much nicer experience. The tour we booked through the hotel was €100 for a small, older boat with a shorter itinerary. We felt misled and overcharged. When we called the concierge, they were dismissive and immediately blamed us for arriving one minute late. They then had the owner of the boat company call us to argue, claiming we should have arrived 30 minutes early—something we were never told. The hotel never arranged transportation, provided directions, or explained that we needed to arrive earlier than the scheduled departure time. They actually insisted how close and easy getting there would be. Only after we threatened to leave a review For the boat company did they agree to issue a refund. The concierge tried to take credit for us being refunded which they had no part in. Afterward, we read reviews of the boat company and found numerous complaints from other customers describing similar experiences, including boats not showing up, refunds being denied, and customers being falsely told they had missed the departure. It’s disappointing that a hotel charging luxury prices would recommend a vendor with such a poor reputation. When the hotel called us during the incident, they promised they would “make it right” when we returned. Instead, all we received was an apology, excuses, and repeated attempts to shift the blame onto us. No gesture of goodwill, compensation, or effort to recover the experience was offered. This was our last day on the island, and we had planned our entire itinerary around this boat excursion. Instead, we wasted a day, spent over two hours waiting at the marina, searching for a boat that never came, and then trying to find transportation back. And we’re not attended to properly upon return. We were so distressed we called it a night. It completely ruined the end of our vacation. This hotel did not deliver a luxury experience. The breakfast was good, although it was only served during a short two-hour window, and the pool area was nice. Overall, this is not a 5-star hotel. The accommodations are average, the service is disappointing, and the concierge’s handling of our situation fell far below expectations. Between the poor service, overpriced amenities, inconvenient location, and lack of accountability, I would not stay here again or recommend it to others."

"BEWARE - currently holding £665 as a pending authorisation on our card a week after leaving the hotel. Contacted numerous times to try and resolve but still no help."

"There are very few hotels that make you want to book another stay before you've even unpacked from the first one, but that's exactly what happened with OKU Ibiza. We loved it so much that we're returning this weekend, just a month and a half after our last stay, which probably says everything. From the moment we arrived, everything felt effortless. The hotel is beautifully designed, impeccably maintained and has a relaxed, understated luxury that never feels pretentious. Every member of staff we met was warm, professional and genuinely welcoming, making us feel valued throughout our stay. The pool deserves a special mention because it's what really sets OKU apart. The atmosphere is incredible. The resident DJs create the perfect soundtrack throughout the day, starting with a relaxed daytime vibe before gradually building the energy as the afternoon goes on. It somehow manages to feel lively and sophisticated at the same time, without ever becoming overcrowded or losing its laid-back feel. The service around the pool was equally impressive. Drinks arrived quickly, the team were always friendly and attentive, and nothing ever felt like too much trouble. It's exactly the level of service you'd hope for from a luxury hotel. In fact, we had booked a day at CBbC during our stay, expecting to spend the whole afternoon there, but after only a couple of hours we came straight back to OKU because we genuinely preferred the atmosphere around the pool. We ended up spending the rest of the day there, and that's probably the biggest compliment we can give the hotel. A special thank you also goes to the concierge team, who were fantastic before we even arrived. They helped me arrange for a bottle of champagne to be waiting in our room for my wife's arrival, and everything was organised perfectly. It was a lovely personal touch that made the start of our stay even more memorable. Since our stay, we've also been arranging a guided running experience for our return visit this weekend. There was quite a bit of back and forth to get everything organised, but the concierge team were incredibly patient, responsive and helpful throughout. Nothing ever seemed too much trouble, and they made sure everything was sorted in the end. It's exactly the sort of service that makes you want to return. Although we didn't have breakfast, we visited the breakfast restaurant every morning for coffee and freshly made smoothies before heading to the pool. Both were consistently excellent, and the service each morning was just as warm and welcoming as everywhere else in the hotel. We've been fortunate enough to stay in some wonderful hotels worldwide over the years, but OKU Ibiza has something genuinely special. It's not just the beautiful design or the facilities, it's the atmosphere the team creates. Relaxed, stylish and effortlessly cool, it's somewhere you genuinely don't want to leave. Thank you to everyone at OKU Ibiza for such a memorable stay. We're already looking forward to seeing you all again this weekend."

"After looking at this hotel with recommendations from our travel agent and a friend we were looking forward to our first trip to Ibiza within this 5 star hotel. Having been in numerous 5 star hotels all over the world this would rate at best a 3 star but with 5 star prices! We had one of there best rooms being the roof top terrace but after going up the lift and walking down the concrete corridors with no air conditioning we wondered what the room would be like! The room was extremely minimalistic , of poor construction (you can hear street noise through the windows) ,you could also blow harder than the air conditioning so our first impressions were of disappointment. The terrace was ok with your own sun-beds and a dinning table. The area with two patio chairs and a table was so small you couldn’t get to it and if you did sit on one of the chairs your legs would be pressing up against the glass balcony. We did complain about the A/C but nothing happened. Breakfast was ok but after the first day when I asked for some more water in the room which they promptly informed me they would charge me for it we just lost interest. Generally Staff were good.Adult pool ok but drinks are very expensive, no bar open at night only in teyo. Overall very expensive for what it offers. I’m not bothered about paying if its value for money but this hotel is simply not that. I get the feeling though this could be the norm in ibiza."