"Just arrived this afternoon : 1. 45 minutes from arrival in hotel to finish check in - was told to go to bar and someone will call us when check in queue smaller but nobody ever came to get us - so after 25 minutes waiting in bar area back to reception and then another 20 minutes wait in very small reception area 2. Another 25 minutes wait before suitcases arrived once we entered room 3. Musky smell of drains in the room 4. Waiting list for sun lounger around pool area - then after 20 minutes wait offered a broken bed 5. Encouraged to order room service online but online service not working 6. Called room service - placed order - was told that delivery would only take 10 minutes - still waiting after 30 minutes and now nobody in room service picking up phone 7. Order : 1 starter out of 2 missing, chicken added to salad missing …but then they brought the missing salad and another Caesar salad witch chicken this time and another pasta complementary without us asking anything complementary. Impossible to eat everything but don’t want to moan about a apologetic gesture Hopefully things will get better now …. Although I doubt it as one staff member told me : staff are just too busy as too many guests with too many requests. Of course . Late check out ( 1 hour extra ) not possible Next time I will be going back to Mandarin Oriental - price not that much more but at least staff will not tell me that guests have too many requests"

"I had an incident w a courtier company and Madrid Edition help me reclaim my goods!!! The stay , service and grounds were excellent! High recommend ! Special thank you to MARIA MORENO for her customer service! Can't wait to return!!!"

"This is a ultra modern luxury hotel in the heart of Madrid. It's close to the Sol, the Gran Vía, the Opera House, the Royal Palace of Spain, and Plaza Mayor. Facility is great, beautiful outdoor pool, fantastic breakfast, and first class service. I would definitely go back to this hotel if I am in Madrid again."

"The Madrid EDITION exceeded every expectation. The rooftop pool is absolutely lovely, and the service up there matches the setting — attentive without being intrusive. The food is delicious too; do yourself a favor and order the guacamole. It's unreal. The breakfast also offers plenty of options to kick-start your day on a high. The staff throughout the hotel were fantastic, checking in to make sure we had everything we needed from arrival to checkout. Rooms are spacious and comfortable — easy to unwind after a full day out. The location is another huge win. It's perfectly central, making it effortless to explore the city on foot. Would stay again in a heartbeat!"