"Had a problem with our room that was extremely poorly handled by the hotel. Booked "Double Room" through Amex Travel for roughly $600 per night. Discovered on arrival that the booking was actually for a twin room (despite the very misleading name - the type of bed was buried in the fine print). It was too late to resolve - We were told that it would be sorted the next morning. Spent first night on two single beds pushed together. In my opinion a deeply misleading listing (and weird that they didn't confirm with us on check-in) but I can write off the first night as a misunderstanding. The next morning we were assured at reception that we would have a double bed by that evening. Checked again at lunchtime but the room hadn't been made. I was very explicit - This would be a double bed, NOT two single beds pushed together. I was assured it would be resolved by the evening. Bedroom still had 2x single beds pushed together early evening. They showed us another room but it was similarly two single beds pushed together. Before leaving for dinner I made clear that we would rather check out early and move to another hotel than spend another night on two single beds pushed together. I was again assured it would be resolved when we came back from dinner. Returning to the hotel 10-11pm the situation hadn't changed at all and we still had two singles pushed together in our room. I asked to speak to the manager. The front desk insisted it was too late and there was no manager available. They tried to call the manager and insisted that he was not contactable. We were told we could check out but with no guarantee that we would not be charged for the remaining nights of the stay. So we stayed. The next morning we spoke to the manager. His explanation was: - The type of bed offered in double room is based availability and best efforts. This is genuinely shocking to me at this price point. - He said that he had spoken to the front desk the previous evening. We were told he was unavailable - I guess this was a lie. He said it was too late to allow us to check out without charging us for that evening. Even though we had been misled into thinking the situation would be resolved multiple times over the course of the day. - He kept insisting that it was unreasonable for us to expect to speak to a manger at 11pm. Even though we had communicated very clear our expectations multiple times over the day and been told repeatedly that the situation would be resolved. He said he regarded the situation as resolved because he considers two single beds pushed together as acceptable. We were offered an upgrade for the final night, which we took as it was a room in the main hotel (it seems most of the room are in an adjacent building across the street - bizarre). But overall just a really terrible experience. I am ok to write off the first night as a misunderstanding. But we were quite clear with our expectations from that point and were misled every step of the way by the hotel staff into thinking that the situation would be resolved. Until such point as we ran out of other options. Really appalling service for this price point. Strongly recommend against staying in this hotel."

"Recently stayed there 4 nights. Great hotel, good location. However, at breakfast I was surprised to be told I had not got breakfast included. The hotel management said as I had booked through Hilton Honors (HH) I had to discuss it with them. HH claimed it was crystal clear my booking did not include breakfast. I differ. Their web site only offered one price. It did not offer two prices, ie one including and the other excluding breakfast. Frankly, it was misleading. It appears HH can only offer slightly lower prices to members by excluding breakfast to make it appear cheaper. Conclusion, always book direct, never use Hilton Honors."

"An absolutely flawless stay at Palacio Solecio – exceptional service, rooms, and dining!" We had an incredible experience at Palacio Solecio Malaga and cannot recommend it highly enough. From the moment we arrived, the staff demonstrated the utmost professionalism, warmth, and attention to detail. The accommodations were spectacular—immaculately clean, beautifully designed, and incredibly comfortable, perfectly blending historical charm with modern luxury. The dining was a major highlight of our trip. The breakfast offered a variety of fresh, high-quality options and excellent coffee to start the day. Dinner was equally outstanding, featuring delicious, beautifully presented dishes and top-notch service that rivaled the best fine dining restaurants in Malaga. If you are looking for a flawless stay with world-class hospitality in the heart of the city, Palacio Solecio is the place to book. We will definitely be returning!"

"This is our fourth visit to the Placio hotel We love the ambience location and especially the staff . We will certainly be back ."

"The rooms are small. Ours faced a wall of the adjacent building. The buildings are so close one couldn't even look down to see if the street was visible. The room was very noisy, we could hear people in the adjacent rooms late at night as well as staff. The servers at breakfast were slow and inattentive. Coffee cups were never refilled. There is a very nice roof terrace, however, it's open very few hours. This hotel is very close to a high-traffic tourist area."