"The hotel is absolutely beautiful. Food is great. The service overall was a bit inconsistent — sometimes very good, sometimes just okay The biggest disappointment for us was the concierge service. The concierge suggested that we go for a walk around the port, but never mentioned that it would be almost impossible to get a taxi back. When we were ready to leave, we realized that Uber doesn’t work there, the local taxi app wasn’t working either, and we simply couldn’t get a taxi. We messaged the hotel on WhatsApp several times asking for help and got no response. We spent a long time walking around trying to figure out how to get back to the hotel. Eventually, we walked into another hotel at the port and asked them to help us call a taxi, which thankfully worked. This was extremely frustrating and honestly very surprising for a hotel at this level. If the concierge recommends that guests go somewhere, they should at least let them know that getting transportation back can be very difficult. And if guests are stuck somewhere and contacting the hotel for help, I would expect someone to respond. I really did not expect this kind of concierge service from a Belmond hotel. One smaller downside was the bed. Our room had a queen-size bed, which felt quite small for two adults. A king-size option would have made the stay much more comfortable. Overall, it’s a beautiful property with great food and a lot to love, but the service could definitely be more consistent, especially for a hotel at this level. The concierge experience in particular was a major disappointment."

"We have stayed as a family a number of times and always return, as the service and quality of this hotel make it a very special place."

"I thoroughly recommend this hotel. It is spectacular. The service, hospitality, food, accommodations, amenities are all very special. They have ongoing classes and events. Each of the restaurants is excellent with El Olivo being over the top fabulous. The views are breathtaking and it is centrally located by town and easy to get to other parts of Mallorca."

"La Residencia! A perfect end to our trip in Mallorca. It exceeded our expectations in every way - from the unbelievable scenery to the incredible staff. They outperformed on every level and truly set the bar for luxury hotel service. It is a place with heart and soul- where the genuine care of the staff overshadows the absolute beauty of the landscape. There are many standout moments but to highlight a few- we had a seamless check in and were warmly welcomed back as returning Belmond guests which set the tone for the rest of our stay. Their guest experiences are thoughtfully curated with an impressive variety of creative activities- cooking classes, guided hikes, donkey meet and greet (!). We only wish we had more time to experience them all. The concierge team deserves special recognition for going above and beyond in a way that most would not which ultimately left us with the most memorable experience of our trip. The food was consistently excellent, and the service throughout the resort was exceptional. But once again the staff was the highlight. There are 2 waitresses at breakfast and lunch that welcome you back as though you are old friends everyday. We walked away from each meal talking about how wonderful they are. I could go on and on- but what truly makes La Residencia special is its authenticity - the staff genuinely love the property and sincerely care about their guests. You genuinely feel the love of hospitality on this Property and we truly feel it has set the gold standard."

"Wait staff were helpful, poolside service was very good, views were unbelievably stunning. Service felt very corporate-ized and impersonal however. Concierge service was unwilling to go above and beyond for any slight personal requests—disappointing compared to luxury hotels that charge half the rates."