"I researched southern Europe for a resort to take my adolescent granddaughters after a dismal winter in Chicago and Paris. We chose Puente Romano. We were looking for sun, quality accommodations, good food, and fun. I knew that it would be difficult to count on the weather as end March is a tricky time, but we decided to take the chance. I must admit I am an extremely difficult customer and when I go to a luxury hotel, I expect it to be first class. I was not disappointed. There was a glitch the first day when we heard construction early in the morning. There had been flooding this past winter and the hotel was grappling with getting everything ready for high season. I spoke to management about the noise and the could not have been more accommodating. They showed me a selection of alternative lodging, upgraded my grandchildren and offered me inappropriate refund.We got lucky with the weather and spent the week luxuriating next to the pool, the wonderful beach restaurant, and enjoyed many of the restaurants on the hotel property. The week was heavenly. Every Staff person was considerate and charming. I rarely dine at hotels when I travel, but I never left this property. Every night we had great meals, including my husband‘s birthday meal at Michelin starred Lēna. Bravo to everyone who helped to make our holiday memorable. Thank you."

"We stayed at Puente Romano for eleven nights and we simply love the place. We've been before and we are always struck by how good, professional the team members are, they always work with a smile on there faces and they are a real credit to the resort. The accommodation, food, sports etc are first class and i would say the resort has to be one of the best in Europe. Well done to everyone at Puente Romano!"

"Puento Romano is beyond expectations the welcome you receive when you get there is second to none. The hotel is fabulous and the staff are so friendly and can not do enough to make your stay so comfortable. A special thanks to Carlos who made our stay spectacular. This hotel is so vibrant and has it all. So many bars and restaurants to chose from. Had Great service from the bar staff also allyhandra ( think I have the right spelling right but if I don’t I feel they know who I am on about .) he was so good to us as a family who were celebrating a very special birthday for my dad. We will definitely be back here to this luxurious hotel. Well done to all the staff and management of this hotel who work so hard to make everyone’s stay so memorable and comfortable. We have great memories for our special occasion so thank you so much Carlos , allyhandra and all the staff of puento Romano for a great stay and celebrations kind regards the Bailey Family"

"Puente Romano hotel is situated in a prime location with beautiful tropical gardens with good walks from the hotel. Our check in process was prolonged due to our room having to be changed due to our first room allocation next to a builders compound and a cement mixer right outside the suite - the noise was totally unacceptable. However after I contacted reception we were moved and given a complimentary upgrade from the suite we had booked which was very luxurious. The suites are large, comfortable and beautifully furnished and housekeeping was first class. Guests should note however that at the present time there are extensive renovations on the site which at the time of booking we were not aware of hence very noisy during the day! All the staff we encountered were polite and friendly - special thanks to the bellboys and the hardworking staff at breakfast service. Our opinion of the food at breakfast was acceptable but not outstanding. Due to poor reviews and very high prices we did not eat at any of the hotels restaurants. We unfortunately did not have good weather for the whole week so did not use any of the pool areas."

"- Very disappointing experience at Puente Romano Marbella. Communication before arrival was poor — several requests were never answered. - There is significant construction happening at the property that was not clearly mentioned anywhere when booking. Upon arrival, construction was in full force around our room. We had booked a sea view room but the environment was far from relaxing. - The room itself felt outdated and had an unpleasant smell. For travelers coming from North America, be aware that this may not meet the typical 5-star standard you might expect. - At check-in the staff tried to offer another room, but nothing comparable to the category we booked. We decided to leave. Staff said a refund would be issued and that I would receive an email shortly, but almost 24 hours later there was still no communication. I had to contact the third-party booking platform, who also had received nothing and had to reach out to the property themselves to process the refund."