"our children have bought a voucher for a menù degustaciòn & cata de vino to celebrate our 40th anniversary of wedding. Upon our arrival we asked what the menu was including in terms of wine and the waitress told us with nonchalance that we could take a bottle of wine. We have chosen one of your Torralbenc white wines, which honestly speaking was not what we expected from a location and wine maker such as you're supposed to be. On top of that, boh waitresses had major difficulties explaining every dish course which made the experience even more difficult. We must say that this experience was rather disappointing both in terms of food and wine. Nobody told us that we paid a surcharge to taste more than only one wine - at least the experience could have been a bit more exciting. Anyhow, be sure that we will not recommend your location."

"Our stay at Torralbenc was absolutely unforgettable. The property is idyllic and scenic, offering a serene and authentically Minorcan experience. It felt wonderfully exclusive, luxurious and romantic. The spa treatments were the most relaxing we’ve ever had, and the staff throughout the property were attentive, friendly, and helpful at every step. The sunset boat trip was our highlight: the captain expertly tailored the itinerary, creating an extraordinary, personalized experience. Meals at the property were exquisite, especially breakfast with its fresh local ingredients, and the restaurant staff ensured every request was handled smoothly. The landscaping and grounds are immaculate, making every walk on the property a dreamy joy. Torralbenc is perfect for a romantic, rejuvenating getaway with flawless service and attention to detail."

"This is a fabulous hotel set in beautiful grounds and vineyards. Staff are so polite, professional and super helpful. We have stayed many times now and never been disappointed with our rooms or the facilities. It really is a dream place to stay. The restaurant is Michelin standard and whether it is breakfast, lunch or dinner the food is delicious and prefect. Situated approx 20 minutes from the airport it is an easy ride and the hotel is well positioned to continue to explore the island."

"The setting is lovely and the grounds are utterly beautiful - and beautifully maintained. The traveller photos don't quite convey the beauty and extraordinary tranquillity. The staff were lovely and many of the fellow guests delightful. The website shows the wellness area, but ignores the (perfectly adequate little) gym. I have never been to a hotel where the website does it so little justice. Breakfast was all you could ask for, lunch adequate, but the Michelin starred restaurant dinner really didn't do it for us. Fortunately, 4 of us fitted into a taxi and some perfectly good restaurants in Mahon / Es Castell were near enough. Overall, 4 1/2 stars"

"We stayed at this hotel from 2–7 September, booking three superior rooms for our family. We spent a substantial amount of money with the hotel including lunches, wine tasting, and a boat tour arranged through the concierge. While the setting is beautiful, our overall experience was disappointing. A nice trip was soured by petty and unprofessional service on our final day. On our final day, four family members left early in the morning, while two of us had later flights and planned to check out in the afternoon. The night before, we confirmed with reception that two of our rooms were not booked for the following night, and that a late checkout with no cost would be no issue. The following morning, we were told again that the 2 of our rooms hadn't been sold. However, we were surprised to be told that there would be an additional charge of €80 to check out 3 hours later than the usual time. After spending such a substantial amount of money at the hotel, this felt like an unnecessary and petty upcharge. The fact the hotel did not honour the initial receptionist’s promise is, to us, a clear sign that guest satisfaction takes a back seat to squeezing every last euro. In our view, charging €80 for 3 hours additional use of a room that had not been sold is ludicrous, especially after having spent so much money with the hotel. When we raised our concerns with the hotel manager, the response was dismissive. It was clear to us at that point that this hotel does not value its customers. Our last day was ruined by unnecessary and negative back and forth with the hotel staff and the manager did nothing to resolve the problem. We had noticed mixed reviews before booking — especially around poor customer service — but decided to give the hotel the benefit of the doubt. Unfortunately, we now regret that decision. For the price, we expected a far higher level of hospitality and professionalism. Would not return, and would not recommend. There are many places in the region that offer true luxury without the arrogance and lack of care we experienced here."