"Perfect stay with the most friendly and helpful staff. We loved the hotel, very good vibe. We definitely come back if we are in San Sebastián."

"We were looking to stay outside the fray of old town San Sebastián while attending the jazz festival and Arima seem to be a good bet. It’s located in a leafy, quiet suburban area of research parks and a hospital complex. Be advised there are a few dining options in the area. There is free parking along the street in addition to an underground paid parking. There is a bus (1.95€) to old town that runs every 20-30 minutes even on weekends. We arrived a half hour before 3 o’clock check in. Everyone in line ahead of us was told politely but firmly no check in until 3. We were provided a key card to operate the elevator to the cafeteria/bar 2 levels down. Okay fine no biggie. The food at the cafetería is fine and the outside terrace is quite nice, shaded by awnings and trees. The service though is a little lackadaisical. Check in was efficient and polite enough if a little perfunctory. Overall decor is contemporary, modern, lots of wood. Vibe is pleasant enough for a large hotel, they seem to be aiming for eco-serenity. My spouse and I dubbed it “corporate serenity.” We had a standard room and it had just enough room for two. Room was perfectly clean and towels nice and large. Several issues though: 1) mattress was really worn out; you could see the sags. I could feel each coil spring as it squeaked. Yes I could’ve asked about another room, my bad, but at 400€/night you expect a decent mattress, not one pounded down like at the local no-tell motel. 2) The “night” light in the bathroom is regular lighting on a motion sensor. If you turn it off per the instructions, all the lights in the room are turned off. 3) The room took over a day to reach 22° from 23° (outside high temperature was 24-25°) and the fan set on high moved very little air around. And yes we had the window firmly latched closed. Lastly at check in we were given a voucher for a 90 minute spa experience, but the 2 times I checked on Monday it was unattended. Overall I can’t say I found much value. Even if we had changed rooms, still nothing really added up to justify the price."

"We booked into this hotel as we wanted some luxury and quietness away from the hustle of the city . Needless to say the stay was not as good as we had hoped , firstly the beds, they are as cheap as they come and unless you like that kind of mattress please avoid this hotel. Then there is the breakfast , just pure cold buffet, only an array of eggs if you want something hot , forget it . Lastly we had clean towels put in our room which were stained with blood . Not coming back that’s for sure !"