"Very accommodating Emma was very helpful"

"I stayed at the EME Catedral Mercer in February. Upon checkout, items I had given to their ilaundry service 4 days previously had not been returned. What followed has been a 3-month saga of shocking incompetence and professional negligence. The hotel staff managed to ship my luxury clothing (valued at over €600) to a completely random hotel in Paris. After weeks of tracking it down myself, the management team then shipped it from France to a completely wrong address and zip code in Italy. The package is now permanently lost in postal limbo. Throughout this ordeal, Regional Manager Pablo López Zafra has been defensive, completely lacking empathy, and has officially refused any financial compensation. Head Office has completely ignored multiple letters. For a hotel claiming 5-star standards, their customer service and data handling are a disgrace. I have been forced to file formal complaints with the Andalusia Tourist Board (Junta de Andalucía) and consumer authorities. Avoid this hotel if you expect your property to be safe or your complaints to be treated with basic professional respect."

"Pros: -if you arrive early they will look after your luggage whilst you explore the city & take your luggage up to your room for you. - Lovely highly central hotel -Great views and beautiful sounds of the bells from the cathedral everyday -a boutique/celebrity hotel feel (security on the front door from end of afternoon/start of evening) -most of the staff on reception are friendly/highly attentive/helpful -breakfast staff are very attentive, helpful & kind overall too Cons: -breakfast buffet food is so basic (not a 5* standard at all - it’s more like a 2 or 3 star breakfast) -lots of noise even with soundproofing measures in place (didn’t bother me to much as I slept through most of the noise) -swimming pool doesn’t feel very private (people from the rooftop bars can watch you as you swim/sunbathe) -leaky shower cubicle Overall I would recommend this hotel for a short stay as it’s so central & has lots of lovely/dedicated staff."

"This is not a 5* hotel. The communal areas are very tried and extremely bashed up. Our room was on the fourth floor and similarly also felt very tired and did not have any of the in-room amenities you would ordinarily expect of a 5* hotel. It does not feel luxurious and feels 4* at best. Location wise this hotel is great, however as Seville is very walkable you actually don’t need to be right by the cathedral. I wouldn’t recommend staying here and would instead look for somewhere that has a more luxurious feel so that it feels like a proper retreat from exploring the city. Cathedral bells and street noise are present so if you are a late riser or early sleeper keep this mind."