"The Mercer Hotel is a beautiful, intimate property with only 11 rooms, which gives it a very small and personal feel. We chose the hotel largely on the recommendation of our travel agent because of its five-star status, great location, and pool, which was important since we were traveling with our 8-year-old. The hotel is tucked away on a mostly residential street without nearby restaurants, which made it feel hidden from the noise of the central part of the city while still being an easy walk to all the major sites. The facilities were lovely, and the location was excellent. We did experience an issue with our room the first night, but the staff did everything in their power to remedy the situation and ultimately upgraded us to a larger room, which we really appreciated. Everyone we interacted with was extremely welcoming and kind. My only feedback is that because the hotel is so small, staffing is limited—housekeeping leaves at 9 p.m., and the restaurant staff also assist with check-in and luggage. The food options were also somewhat limited for a child, likely because the kitchen is quite small. Overall, it is a lovely boutique hotel with wonderful service, especially well-suited for travelers looking for a quiet, intimate stay in a fantastic location."

"Amazing service! The hotel room was great, and the highlight was the incredible staff! They were so attentive and accommodating. Pablo and Alba in particular both helped us so much! And the rooftop pool + hotel breakfast were both great! We came here for our honeymoon and had the best time!"

"Amazing boutique hotel. Perfect location to explore. Attentive and helpful staff. Pool area almost like having your own private pool. Highly recommended"

"This is by far my favorite hotel I have ever visited. It was centrally located and absolutely beautiful. They have done a wonderful job marrying the old building with modern updates. But the best part is the staff. They are friendly and attentive to your every need. Hasta la proxima, Mercer Hotel!"