"We had a wonderful stay at Tientsin Bungalow. What made our stay particularly special was the very personal and attentive service. We felt genuinely looked after throughout our stay and really enjoyed the peaceful atmosphere, the beautiful surroundings and the excellent food. A special thank you to Ajith, Priyadharshan, Robert and Prathap for making our stay so enjoyable."

"We had an absolutely wonderful stay at Ceylon Tea Trails. From the moment we arrived, we were impressed by the exceptional level of service and the genuine warmth and attentiveness of the entire team. A special mention goes to our butler, Nesa, who was truly outstanding. He went above and beyond to accommodate every one of our requests and made sure that all our needs were taken care of, always with great professionalism, kindness and discretion. His attention to detail made our stay particularly enjoyable. The quality of the food was excellent, and the level of service and attention to detail throughout the property was absolutely in line with what you would expect from a top five-star hotel. Every member of the staff contributed to making the experience special."

"This is such a nice place, the relaxed vibe and very good food. Definately worth vistiting. Nesa is a very good host! We would love to come back one day!"

"I've been fortunate enough to stay at many luxury hotels around the world, but I can honestly say this has been the best overall experience I've ever had. Everything here exceeded my expectations. The breathtaking tea plantations, the beautifully maintained bungalows, the incredible food, and the attention to every little detail all came together to create something truly special. Describing this place as "hard to leave" is not an exaggeration—I genuinely wished I could stay longer. What touched me the most, however, wasn't just the stunning scenery. It was the people. Our butler, Mesa, was simply outstanding. His level of attentiveness was unlike anything I've experienced before. Before I even realized I needed something, he had already thought of it. He somehow anticipated our needs with remarkable intuition, yet everything was done so naturally that it never felt intrusive. More than that, he made us feel completely at home. It didn't feel like we were staying in a luxury hotel—it felt like we were returning to our own home, where someone who truly cared was quietly looking after us. That feeling is priceless, and it is something no amount of luxury or beautiful facilities alone can create. Every member of the team deserves recognition. Everyone was warm, patient, professional, and seemed to know exactly when to offer help and when to give guests their space. Their service was polished without ever feeling scripted. It was genuine hospitality in its finest form. The tea plantations are undeniably beautiful, but what makes this place unforgettable is the people. They are the soul of this property. Thank you, Mesa, and everyone at Ceylon Tea Trails, for giving us an experience that we will remember for a very long time. We arrived expecting a beautiful hotel, but we left with memories that will stay with us forever. We will most certainly be back."

"An experience that was taylor-made for our family of 4. The location,atmosphere,food, rooms and more importantly the service was 1000/1000. You couldn’t fault anything. An experience we will never forget and plan to come back again! 🙏🏼"