"The Chedi Andermatt is without doubt a stunning hotel — beautiful architecture, impressive interiors, a luxurious atmosphere and exceptional attention to design. Visually, it certainly deserves its reputation. However, true luxury is not only about beautiful surroundings; it is also about how guests are made to feel. Unfortunately, the attitude of some members of the staff felt more superior than genuinely welcoming and service - oriented. In a hotel of this level, guests should experience warmth, attentiveness and hospitality rather than a sense of arrogance. A beautiful hotel with enormous potential, but the service culture should move from superiority to genuine hospitality. Sometimes, not all that glitters is gold."

"Amazing hotel and service. Ambience and setting were spectacular and world class spa and dining. Can’t wait to go back in winter"

"Extraordinary hotel in all fronts! Great location, architecture, food, spa,room, views, and all the rest Beyond believe facility We had the times of our life’s and cant wait to be back this time during ski season! 6 stars Amazing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"We stayed as a family with two young children in an Alpine Deluxe Suite for two nights whilst travelling through Switzerland on a summer road trip. This review is very simple to write as the hotel was absolutely incredible. The building and facilities itself are stunning. There is an amazing pool and spa area - the pool is ridiculously big! The room itself was frankly enormous and sumptuous - we have stayed in many top end hotels such as Four Seasons and Mandarin Oriental and this was up there as possibly the nicest room we have stayed in. Dining was very good - we didn’t have a chance to try the Michelin star Japanese restaurant but the main restaurant was great - the main menu is a ‘sharing’ tasting menu concept - if anything there was a bit too much food for my wife and I but the cuisine was excellent. Finally, the service from the hotel staff was fantastic - friendly, attentive and efficient - exactly what you want and would expect at a hotel of this level. My wife and I would definitely love to come back and stay, possibly in the Winter. The only one ‘area for improvement’ I would mention is that the hotel does not technically have air conditioning - I think this is something to do with Swiss laws and instead they have air vents with some form of cooling system which is not AC. We found the room in the summer to be a little warmer than we would ideally like and that is the only thing we could possibly fault the Chedi on."