"Staff is super friendly and accommodating. The room was up to date with great amenities. Bed was comfortable. This hotel is well placed by public transportation, train station, and settled in the charming part of the city with lots a great restaurants nearby and within easy walking distance."

"From our arrival to our departure, everything about our stay at Savoy was perfect! The proximity to the train station was an added bonus. All of the staff were polite, helpful, friendly, and made us feel welcome. The room, the shower, the bed, and the amenities were all comfortable and easily available. Breakfast was extensive and delicious. We were able to see and do everything in Bern by foot as the hotel’s location is in the heart of the old town. We appreciated that the bus was available to us, should we need it. We will definitely be recommending The Savoy to friends and family as they visit this beautiful city!!"

"My husband and I had the pleasure of staying at your hotel for a week and enjoyed every moment of our visit. What made our stay especially memorable was the outstanding staff—everyone was warm, professional, and genuinely attentive. Every request we made was handled promptly, efficiently, and always with a gracious smile. We extend our special thanks to Charles, Valentina, and Katrin for their kindness and warmth, as well as to the breakfast ladies—unfortunately, we did not catch their names. We are truly grateful for the excellent hospitality and would be delighted to return in the future."

"Minha experiência no hotel foi excelente, com um atendimento muito acima do esperado. O hotel é confortável, bem localizado e oferece uma estadia muito agradável. Gostaria de destacar especialmente o Charles, um profissional extremamente educado, prestativo e atencioso. Desde o primeiro contato, demonstrou muita cordialidade e disposição para ajudar, sempre com um sorriso e uma postura profissional exemplar. Ele foi muito solícito ao esclarecer dúvidas, dar orientações e garantir que tudo estivesse perfeito durante a estadia. Pequenas atitudes e a forma como ele trata os hóspedes fazem toda a diferença e elevam significativamente a experiência no hotel. Atendimento de altíssimo nível, nota 10/10. Espero que a gerência reconheça o excelente trabalho do Charles, pois ele representa muito bem o padrão de qualidade e hospitalidade do hotel. Espero revê-lo em uma próxima oportunidade. ========================= My experience at the hotel was excellent, with service that exceeded expectations. The hotel is comfortable, well located, and provides a very pleasant stay. I would like to especially highlight Charles, an extremely polite, helpful, and attentive professional. From the very first interaction, he showed great friendliness and a strong willingness to assist, always with a smile and an exemplary professional attitude. He was very helpful in answering questions, giving guidance, and making sure everything was perfect during my stay. Small gestures and the way he treats guests truly make a difference and greatly enhance the overall hotel experience. Top-level service, 10/10. I hope the hotel management recognizes Charles’s excellent work, as he truly represents the hotel’s high standards of quality and hospitality. I look forward to seeing him again in the future."

"Very clean and tidy. Nice quiet hotel despite being so close to the railway station. Staff very friendly and helpful."