"We went to the bar and asked to be seated for a drink. We were asked if we would also like to eat. We said yes but first we would like a drink. Bar manager was very rude and arrogant. We were told that all the empty tables in the bar were reserved, even though there were no signs on them. We were eventually offered a seat on a couch in the middle of the eating area. We ordered a drink and sat there for 45 minutes and got up and left in disgust as the tables in the bar were still empty. We went to our room and ordered room service. The next day we went out for drinks and dinner and had a wonderful time."

"I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction. The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied. I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them. The food and restaurant experience was also disappointing and below the level I expected. I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received."

"The location was excellent, and the view from our room was beautiful. We enjoyed the wonderful scenery of Lake Lugano every morning and evening. In addition, we appreciated the warm hospitality of the hotel staff, including restaurant and valet parking."

"Second time at the hotel already tells something! Strategic location for our purposes. Nice installations and decoration. All staff helpful. Remark on breakfast, with small option of fruits on self service buffet."

"The property is in an excellent, walkable location. We were very diligent about our pre arrival instructions, which turned out to be pointless. Our boat confirmation was missed, and we weren’t able to check in until after 3pm, despite us confirming arrival times for 2 rooms, etc. Be wary of their shuffling to terrible restaurants. I had asked multiple times for suggestions on waterfront options, to which we were given terrible options. It all felt very shifty… You were not allowed to eat in pool area , so we had to keep our food 20 steps away from our chair…😵‍💫 Housekeeping didn’t come until 5pm one night… Just be wary, not a 5 ⭐️, def a 4 ⭐️"