"Place was amazing and great service! The concierges were great! Very helpful and accommodating ! The spa was amazing.amd both Sophia's that work there gave fantastic massages ! Lisa the spa supervisor was great and very accommodating . It was a great experience . If staying here I would Book or ask for the newer wing. We had a wonderful time and the comcierge's and sap were amazing ! Also Antonia at the Pizarro was a server and he was so nice and made it pleasant . The only negative is the sercice at the pizza place besides Antonio! Greet hotel With great spa !"

"The hotel is beautiful, very well located and the rooms are exceptional, lots of space, clean and pristine! But the best part is the service they were super kind and helpful in every way! We would definitely go back"

"Came here for 3 nights on a family vacation through northern Italy. The Hotel is beautiful, but rooms might need a refresh. The pool area and Spa were great and very upscale (I would only critique that pool/spa attendant help set up the beds, not just hand you a towel, also they don’t clear up towels once someone leaves which was quite odd). The drinks at pool area are good, but once again you have to go to the bar as no one would come up to you and take the order or see if you need anything (maybe it’s just a cultural thing, but for a 5 star hotel I would expect it). The breakfast was absolutely delicious and food quality was excellent along with the staff."

"Two nights in July in a lake-view room. The setting is the reason to come and it delivers completely — a classic lakeside grand hotel with a view that justifies the choice on its own. Breakfast is a genuine highlight: excellent variety, well presented, and champagne offered. The staff are kind throughout — reception, breakfast service and the valet team alike, and that consistency counts for a lot. Two criticisms. The building is showing its age, the reception area most visibly. It would benefit from a careful refurbishment — done properly, it could be brought up to date without losing the heritage character that gives the hotel its charm. That character is worth protecting. The second is a service lapse. At check-in the receptionist went through every request we had made in advance and confirmed each had been met, specifically twin beds in place of a king. We reached the room and found a king. When I raised it, the elderly porter who had brought our luggage came up and made a laboured attempt to separate the bed himself, then told us housekeeping would reset it the following day — apparently there is no housekeeping on the night shift. At this level, a confirmed request should be right before the guest opens the door, and fixable the same evening when it isn't. None of that changed our overall impression. I would recommend the Splendide Royal to anyone visiting Lugano, particularly in a lake-view room"

"Extremely friendly and welcoming staff. Hotel is very clean, has a great location and the renovated rooms are very tastefully done. We felt welcome from the time we drove up. Very nice breakfast buffet and the terrace restaurant was great for a light lunch. The sundeck up above the pool has great views and was quiet and relaxing."