"Eccentric hotel in an accessible area. The male front desk staff was helpful and pleasant. I believe her name is Pamela and another other lady, not so much. They seemed to be annoyed with any sort of question and just generally did not seem happy to be at work which is unfortunate and quite jarring. I cannot speak to the quality of the breakfast. We opted not to have breakfast on site as there are many nice cafes and restaurants close by. The wifi/internet needs an upgrade, it was down consistently and the television freezes. Bathroom could use more hooks to hang personal items. Furniture in rooms could use updating/modernising. Very comfortable bed. Offer of happy hour drinks are commendable, however, the bar area is too cold to sit and enjoy the drinks comfortably."

"Refurbishment is needed due to severe wear and tear especially on the wood ware. Fairly humid in Room 901 and a dehumidifier is put there. Wall paper beside the windows are heavily stained with mold and mold is hazardous to health. The TV is bearly audible even when the volume is turned on to the maximum. The sheer needs a wash as it is quite dirty and wrinkled. Cold buffet breakfast even for the hot dishes. Only the congee, tea and coffee have temperatures! On the more positive note, the toiletries are of good quality and the bed is quite comfortable with good bedding. Staff in the lobby that I have encountered are mostly hospitable but with no smile. However, the young male housekeeper that I met on 9/F upon my departure greeted me with a smile and that concluded my observation for my stay."

"Our experience at Eclat Taipei was more than excellent. We had to do a last minute booking and they were fully accomodating for that and made the check-in process quick and easy. The hotel is filled with exotic art and sculptures which was a really cool experience. The service is 100% with reception staff always smiling and greeting you at entry and exit and opening elevators and doors for you as you walk in. Staff seem very genuine and take the time to ask about your day. The room itself was clean and had all amenities needed such as a Dyson hair dryer. The hotel takes the environment in to consideration by not providing single use disposable items but still has other essentials which we found was a great balance. Daily room cleaning including fresh towels and water bottles was provided as well as complimentary coffee and drinks. Hotel is nice and close to MRT and Bus lines and main streets full of shopping and food. Although slightly pricey, you get what you lay for. Special thanks to Milton and Dean who were primarily looking after us and gave us a luxurious yet warm experience. I could not recommend this hotel enough !"

"Our room was filthy and smelled bad. When we complained we were told we still need to pay. We checked out because we could not stay here."

"I would like to express my sincere appreciation for Dean, who delivered truly exceptional service during my stay. He went above and beyond to help us secure a reservation at a very popular restaurant — something we knew would be quite difficult. Thanks to his dedication, attention to detail, and willingness to assist, we were able to enjoy an unforgettable dining experience. Dean’s professionalism and genuine care for guests made a remarkable difference in our trip. He is a fantastic representative of the hotel, and we are truly grateful for his outstanding support."