"I'm glad to be back for a 2 night's stay at this fabulous property again after 2 years. I'm still thankful for the warm and friendly service rendered by most of the staff throughout my stay. I like to enjoy my cold beer while enjoying the view of 101 from my Premier Room 😊. Nothing to fault actually but really if need to nit-pick, there was an occasion whereby my unfinished drinks and the whole set of cutleries was cleared and removed though the signage indicating dining in progress is still on the table while I'm out for another round of food during breakfast. Can understand the service team is very prompt in clearing and also many guests finished their breakfast and left without flipping the signage to dining done. Small issue 😊. I noted a tall, thin and bespectacled gentleman in the Lobby while I'm waiting for my car to the airport, I had correctly guessed that the gentleman is the GM as I asked the bell boy later. I would have loved to thank him personally for having a great team that had made my stay a comfortable one as the car had arrived. Thanks for having me and I hope to be back soon."

"We stayed here with my wife for a weekend getaway and, overall, had a very pleasant experience. One of the highlights of our stay was access to the Horizon Lounge. The service there was attentive, professional, and consistently friendly. However, the canapé selection during the evening offering was somewhat disappointing, as we expected a wider and more refined selection given the hotel's standard. That said, the lounge itself was excellent, and we thoroughly enjoyed spending time there. The main service issue occurred in the Lobby Lounge on Sunday afternoon. My wife and I stopped by for some refreshments, and the service was surprisingly slow. It took approximately 25 minutes for a pot of tea and a Coke to be served. What made this particularly disappointing was that the lounge was not busy at all—there were only four occupied tables, including ours. Such a delay is not what one would expect from a hotel of this caliber. Despite this shortcoming, we genuinely enjoy staying at Shangri-La properties and continue to appreciate the brand's hospitality. We look forward to returning to our favorite Shangri-La in Bangkok in the future."

"This property is an excellent choice because of so many reasons. It's definitely a luxurious hotel with unmatched hospitality. The staff are all professional, kind and helpful if there are any questions or concerns. The breakfast buffet selections are varied and delicious. There is something for everyone including Indian, Chinese, Japanese, American and sweet fruits, juice bar, carving station, and salad selections. The employees are all very accommodating. This is evident in Housekeeping, Engineering and Reception/Concierge/Bell desk. I can say I am delighted to always return to this lovely hotel. It's connected to an upscale mall that has a grocery store and small food court. There's convenient stores, Starbucks within 2 minutes walk or less. I highly recommend this property as everything you need including a good night's rest is guaranteed here."

"A very nice hotel that lives up to its name. The room is clean and big and the staff is very welcoming. Food at the Executive Lounge is also very good and so is the morning breakfast at the cafe. The hotel is in a rather quiet area of the city, which is good but location wise it’s not very convenient. Although it is between 2 MRT lines, it’s about a 10 to 15 mins walk to either stations, hence will need to rely a bit on taxi or Uber to move around. What could have been better is if the hotel would provide turn down service, given its 5-star rating."

"Luckily, we have assigned a room where we can see the 101 tower again. We found a problem with the flush water button in the washroom afterward and informed that to Beatrice (AFOM). When we returned to the room, the problem was fixed. We are very greatful to Beatrice for her attentive, efficient and thoughtfulness, during our check-in/out process. Further more , Henry ,the concierge, was very helpful to explaining the shuttle bus information to us. Overall ,our stay in Shangri-La Taipei was very relaxing and enjoyable this time. Abby"