"We are seasoned travelers but I was hesitant going to Tanzania. In hindsight, just my ignorance of Africa. We had an incredible experience with the amazing service offered to us by the Four Seasons. For roughly the same investment as staying in a Safari Camp we were treated to a first class experience from the many emails to Bridget to set it up to the final hand off at the Kilimanjaro airport to depart. The Four Seasons staff was there to make sure all of our tentativeness was overcome by exceeding our expectations in every possible area. Again, we travel often but have never experienced the genuine kind, sincere and professional service we received at the Tanzania Four Seasons. The staff was amazing especially Dao in the lunch/bar restaurant. He is perhaps the nicest, proactive human being we ever met. My wanted to bring him home with us. Our guide and Safari driver was Hans. He made sure we got great pictures of the big give and many other beautiful sights. Incredible customer service. Everyone we met in at the four Seasons were so genuinely kind and it easy to see why. The first person we met when we arrived was the General Manager, Marisa, and she was the last person to say goodbye when we departed. I never thought I'd say this but based on our incredible experience may go back next year to visit again along with their new property in Zanibar."

"Wow wow wow and another wow! What an incredible experience! We stayed for 4 nights and I can honestly say it was perfect from the moment we arrived! The staff at The Four Seasons are something else and made my trip a memorable and truly amazing experience. From the minute you arrive they are waiting to greet you with the most welcoming smiles and ready to provide anything you desire (literally)! Everything is ready - there is no waiting around for anything - breakfast, lunch and dinner service prompt and like clockwork! Seamless and delicious! Any requests are accommodated immediately! Snacks provided for day trips without prompt and already in your safari truck when you set off for the day. Lunch options available too! The staff hairdresser plaited my hair - nothing is too much trouble! Then there are the artists in the lobby who are super talented and produce the most beautiful artwork of African wildlife! The staff were pro-active and preempt anything you may want/need - the attention to detail was remarkable on every level. The managers greet you personally and always take the time to check in with you. We were personally greeted by all of the managers throughout our stay and they were just as lovely as their wonderful staff! The whole experience was exceptional and faultless from start to finish! Safari was fantastic beyond words and the accommodation was exquisite but the real gems are the staff who provide a world class service consistently with a smile and definitely made my trip a memorable one! Gorgeous humans inside and out! I miss them all! Grace is a diamond ❤️! Daniel is just 👌 and the twins (Boma and breakfast service) are hardworking and inspirational! Thank you to every single one of you ! You are all amazing and we can’t wait to come back and see you (very soon) !"

"Here is a refined version that keeps your warmth, authority, and clarity — while tightening language, softening where helpful, and strengthening credibility. It keeps your voice but makes it slightly more composed for a public review: Thank you again for hosting us. We want to start with the good, because there was a lot of it. From the moment we arrived, the welcome experience was thoughtful and seamless. The suites feel special. The vehicles are beautifully appointed. The arrival beverages were exactly what we needed after a long flight. And most of all, your people were the heart of this stay. Anne, GoodLuck, and the team truly went the extra mile to make us feel like family. They were warm, intuitive, and generous in spirit. The care never felt scripted — it felt personal. Like being welcomed into someone’s beautiful home. The way they anticipated small needs and created comfort was the real magic. We genuinely adored them and are deeply grateful for the care they delivered. It made us feel relaxed, cared for, and instantly at ease. That intention is what we’ll remember most. We share the notes below simply in hopes of protecting that same feeling for future guests. We booked what was listed as an All-Inclusive stay through Chase (Expedia). Among the available options, we selected this one specifically because, in our experience across Africa, “all-inclusive” packages typically include game drives as a core component. That has consistently been the case in other regions. At check-in, a clear overview of what is included versus what carries additional reserve permits, park fees, or access charges would have been helpful. We did receive communication about Serengeti pick-up and associated fees, but not about the game drives more broadly. The additional game drive fee therefore came as a surprise — which is unfortunate at the end of an otherwise beautiful trip. In other regions (including with Asilia Africa and operators in Botswana and Namibia), we’ve paid approximately $500/day for add-on drives outside of a package. Given that comparable East African offerings often land around that level, a $750 premium tier set expectations for a Serengeti-level guiding experience. Our guide was kind, and we enjoyed him personally. However, the guiding expertise felt more aligned with a general safari driver profile (primarily trail-following) than a premium interpretive guide experience at that price point. More importantly, we deeply value observing wildlife in a calm, ethical, non-intrusive environment. One moment stood out: during a leopard sighting, the vehicle was positioned to physically block the animal while radioing its location to other drivers. The leopard appeared distressed and was trying to flee. We have never seen this approach in premium safari environments. Shared sightings should not involve blocking, containment, or interference. We also spotted bat-eared foxes at the same time — a rare and special sighting — but the focus remained on radio coordination. We understand the importance of communication between drivers, but wildlife experiences should never feel transactional. It is not a zoo, and the animals’ welfare must come first. Sundowners are a cherished safari ritual across sub-Saharan hospitality. Our sundowner consisted of a cooler with one bottle and two glasses, without any snack or thoughtful setup. It was perfectly fine — but not at the same level as the rest of the experience, particularly when compared to the spectacular breakfast and overall hospitality standard elsewhere on property. A small snack box or simple presentation would elevate this significantly.If you are going to charge for this, its important the experience matches what has become standard in these moments. Lastly, we had a laundry credit and left a bag for pickup. We were not informed that items needed to be individually marked, and therefore the laundry was not collected. A quick verbal mention at handoff or a small printed note could easily prevent this kind of confusion for future guests. Again, thank you — truly. Your team’s warmth and care made a lasting impression on us. We share this feedback because the foundation is so strong. You create remarkable moments. We would simply love to see the safari experience fully meet the level of excellence reflected everywhere else on property."

"We stayed in a one bedroom in the main lodge. It was very nice and we enjoyed our stay but rather than feeling welcome we felt as though everyone was looking for a tip. It almost had a European feel rather than an African feel. It was lovely and everyone performed their hospitality duties admirably but it lacked warmth. The room was beautiful and looked out over the waterhole, the food was very good. We would recommend this hotel if you are in the area. One thing to note is that if you take a Safari while you are there, you will be better served to use their guides. We had a guide from Kensington that traveled all the way from Ngorongoro, because we wanted consistency in our guide. They definitely treated him and us differently."