"We spent four nights at this incredible hotel from 29 March to 3 April, and it was exceptional from start to finish. We used the hotel’s chauffeur service for our airport transfer — a lovely touch — and were greeted by name on arrival. With our luggage taken care of, we were whisked straight to our room for a seamless, stress‑free check‑in. Our room was stunning, featuring a huge bathroom, a separate WC, a rainfall shower, and a bathtub that was basically a mini swimming pool. The concierge team were consistently helpful, arranging taxis and assisting with anything we needed. On our first night, we dined at Bull & Bear, which offers breathtaking views of the Bangkok skyline. The food was outstanding — some of the best I’ve ever had — and the service was flawless. We felt genuinely well looked after throughout the entire meal. Thank you to everyone at the Waldorf Astoria for another truly memorable stay."

"My stay at the Waldorf Astoria Bangkok was fantastic, even if I essentially used a luxury hotel as a very fancy hibernation cave. When I first checked in, Ink from the Front Desk gave me a warm welcome, introduced the property, and upgraded me to a massive suite with an amazing view. The service was top-notch the entire trip, right down to Pookie giving me a wonderful send-off at checkout. We also tried the red velvet cake-which the Waldorf actually invented, and it completely blew us away. The only bummer was that the big swimming pool was under maintenance, and the bed was so dangerously comfortable that I slept right through breakfast every single morning. I guess I have the perfect excuse to come back, if only to finally see what the breakfast buffet looks like."

"With a tiny and poorly equipped fitness area, guest rooms with a view of only the building next door 3-meters away, and a cold-as-ice front desk staff, I do not recommend this hotel. Particularly in a city with so many nice hotel options. Waldorf Astoria Bangkok is not a good value. Potential guests should note that in hotel exterior photos, the tall white tower is actually the Magnolias serviced apartments. The Waldorf hotel is the short building in front, blocked on all sides by other buildings. Only a couple rooms on each of the 9 floors catch a glimpse of the green space across the street; and these are the room photos used in the app. If you like going to the gym, you will not like this hotel. The fitness room is by far the smallest and most sparsely equipped I’ve ever seen in Bangkok at this level. I’ve recently stayed at the Grand Hyatt Erawan, Intercontinental Ratchaprasong (newly renovated), Hyatt Regency Sukhumvit, as well as the JW Marriott Sukhumvit, and all have much better facilities. The Waldorf gym doesn’t even have a simple cable machine. Completely unacceptable at this price point. I was surprised at some other reviewers’ over-the-top comments on customer service, and suspect the Waldorf might be the only hotel they’ve ever stayed at in Bangkok. The customer service is generally pleasant and nothing more; certainly, an absolute minimum standard for a Waldorf Astoria. You will find the same or better level of service at most any other Bangkok hotel in this tier. An exception to the overall pleasantness mentioned above was the front desk staff. All my interactions with front desk personnel were. . .strange. Check-in, check-out, and general inquiries. Each person I talked to was like a disinterested robot. There was zero warmth or feeling of hospitality; like they were doing me a favor by talking to me. I recommend a full and urgent re-train of the front desk staff. The Waldorf Astoria Bangkok is not worth the price, especially with so many similar hotels close by. I will not stay here again."

"Overview: I want to preface this review by saying that we have stayed at multiple five star resorts throughout the world. This one ranks right up there with the best. Location, service, value, and experience was amazing. Location: in the heart of downtown. Very close to shopping and eating. BTS station is only 7-10 min walk. Never took long to get taxi to come. The only issue was that it was a highly congested area with lots of traffic. Hotel/rooms: the overall space was beautiful. Looks very updated and well kept. Set up is different in that lobby is on the 16th floor but rooms are below. I was afraid that meant multiple elevator changes… But this was not the case. There’s an elevator from the front door straight to the lobby. There are also other elevators that takes you directly to your room. The hotel room was very big considering. We had a base room. There was a king bed as well as a couch as well as room for a rollaway. There is a small dining table with two chairs. There is also a mini couch in front of the bed. The bathroom was very large. The only downside was that there was no shower curtain or door separating the shower from the rest of the bathroom.I really appreciated the 2 closets. Lots of room for luggage. We had a connector room and there is a common door that lead to a small common area (that lead to the two rooms). Great place for overflow luggage. The room had multiple outlets. Lighting was great. water pressure was great. There is also a small fridge. Bed was very comfy. Service: Amazing. Check-in was very easy. The only negative was that our rooms were not ready at 2pm even though we have Amex Platinum. Throughout our state, service was exceptional. I loved the fact that there was an app with a chat that I could use to communicate with staff. Responses were prompt. Made life very convenient. Everyone could speak good English. I especially enjoyed the staff and service breakfast buffet. They go out of their way to try to remember you and your preference (table request, coffee request, etc). Amenities: WiFi was pretty strong through out. The pool area was very nice. Great touch to have some loungers directly in the water. There is built in shade over the pool. Breakfast buffet was awesome. One of the best buffets I have had. Great selection with daily changes in items. Very big fruit selection including all peeled and cut. Coffee selection was good and made fresh to order. Loved their pastries (must asked them to warm). Free parking was also a big hit for our guests. Another feature was the Loft lounge/bar. Located at the top of hotel, very nice vibe and fantastic view of city. It’s truly a hidden gem. Great drinks as well. Value: I think it’s a great value for the quality you get. Add the Amex FHR benefits and it makes it over the top. The $100 credit goes a long ways for F&B. I would definitely return to this hotel and would highly recommend it."