"To be honest, we never really felt recognized as guests during our stay. One of the things I have always loved about staying at Four Seasons hotels, especially Four Seasons Maldives and Four Seasons Koh Samui, is how personal the service feels. The staff remember your name, greet you with a smile, and make you feel like they are genuinely happy to see you. Those little moments are what make a stay memorable. Unfortunately, we didn't experience that here. Most of the time, staff would walk past us without saying hello or even smiling. Even after seeing the same people day after day, it still felt like we were strangers. We never felt that personal connection or genuine warmth that I normally associate with the Four Seasons brand. It would have meant a lot if someone had simply greeted us by name, asked how our day was going, remembered a small preference, or checked in to see if we were enjoying our stay or needed anything. Those are small gestures, but they make guests feel welcome and cared for. Instead, our experience felt very impersonal. We never expected anything over the top-we just expected the warm, thoughtful hospitality that Four Seasons is known for. FYI: The hotel never responded to our complaints and it has been two weeks since we submitted our complaints."

"Our stay at the Four Seasons Tunis was truly exceptional from beginning to end. Everything about this hotel exceeded our expectations, from the beautiful property itself to the incredible level of service provided by every member of the team. The service standards at this hotel are truly what you expect from a Four Seasons. Every interaction felt warm, professional, and genuine. The concierge team was outstanding and went above and beyond to make sure our stay was smooth and enjoyable. Housekeeping was excellent, the breakfast team was wonderful, and every department we interacted with consistently provided exceptional service. As a family traveling with young children, one of the highlights of our stay was the Kids Club. Chayma was absolutely incredible with our children. She immediately connected with them and became their friend during our stay. Our kids genuinely looked forward to going to the Kids Club and spending time with her, which says everything about the care and attention she provided. She was kind, patient, engaging, and made them feel comfortable and welcomed. She also babysat our children one evening, and we felt completely at ease knowing they were in such wonderful hands. We would also like to recognize the breakfast team, especially Cherif, who was always welcoming, attentive, and kind. The breakfast managers did an excellent job creating a warm and personalized experience every morning. There was also a female breakfast manager who was wonderful and consistently made sure guests were well taken care of. The food at the hotel was outstanding. We enjoyed meals at both Blue and Azur, and both restaurants delivered excellent food, beautiful settings, and great service. Every meal was a memorable part of our stay. What truly makes Four Seasons Tunis special is the people. The property is beautiful, but it is the staff who make the experience unforgettable. Every person we encountered made us feel valued and welcomed, and the level of hospitality was exceptional. We would highly recommend Four Seasons Tunis to families and travelers looking for a true luxury experience. It was one of the highlights of our trip, and we cannot wait to return."

"We had a very short stay at the Four Seasons Tunis, but it was nothing short of exceptional. From the moment we arrived, the entire team went above and beyond to make us feel welcome. We ran into a few transfer issues during our trip, and the team handled them flawlessly, taking all the stress off our shoulders. The reception staff were so lovely and accommodating, but truly, everyone we encountered was amazing, personal, and genuinely welcoming. To top it all off, the location is absolutely stunning. We cannot recommend this property and its incredible team enough!"

"My stay at Four Seasons Tunis was simply exceptional. I spent two nights in room 4225, and every aspect of my experience exceeded my expectations. The hotel is stunning, the rooms are beautifully maintained, and the service is impeccable. A very special thank you to Bayrem, the manager of Alysa Salon. His kindness, professionalism, and genuine care for guests made a lasting impression. He went above and beyond to ensure I had a wonderful experience, and his warm hospitality truly reflects the excellence of Four Seasons. I highly recommend this hotel and can’t wait to return. Thank you to the entire team for making my stay unforgettable."

"I stayed at the Four Seasons in Tunis with my daughter and her fiancé when I came to Tunisia to meet him and his family, who are from Sousse. I'd never stayed at a Four Seasons before so I was very excited about the experience, and it did not disappoint. Every aspect of our stay was outstanding: the rooms themselves were gorgeous, comfortable, and well thought out, with many of the small touches that distinguish an exceptional hotel--fresh local pastries and fruit waiting in our rooms when we arrived (including the absolute best dates I've ever tasted), a power adapter, tea and coffee service with a good selection, well-stocked minibar, robes, etc. The breakfast service was very good, featuring a widely varied buffet and several delicious a la carte options, and we spent some portion of each evening in the lobby bar enjoying drinks and, on our first night, dinner. What really stands out about the Four Seasons, though, is their staff--every person we encountered was friendly, professional, courteous, and clearly invested in giving us the best possible experience. Merem at the front desk was absolutely lovely and gave us a warm, professional, friendly and funny introduction to the hotel; Yussef in the bar was always attentive, fun to chat with, and promptly helpful with all our requests. Reem and Nabila kept my beautiful room neat and clean and stocked with everything I might need, Issam took wonderful care of us at the pool, and Lubna in the spa gave me an incredible much-needed massage. On our last morning at the hotel, we were served at breakfast by a young woman who seemed to be new at the job--she was being shown around by another server--I believe her name was Ferval, and she was such a delight, we had a lovely experience with her. After we left Tunis, my daughter and her fiancé and I stayed a few nights in Sousse and then in Tozeur, and wherever we went, we lamented not being at the Four Seasons anymore. because nothing else measured up (though we did very much enjoy our little b&b in Tozeur). I hope all of the staff members we encountered on our visit are well appreciated by the hotel, because they truly made our visit the wonderful experience it ended up. I've stayed in many expensive hotels and I can say with certainty that beautiful accommodations cannot make up for poor service. Highly recommend."