"I am writing to formally express my deep disappointment regarding our recent Iftar experience for four guests, which, regrettably, fell far below any acceptable standard of hospitality and left us with a very negative impression. From the very first moment we arrived, the tone of the evening was set in the most unfortunate way. The hostess at the entrance was unwelcoming, visibly cold, and demonstrated a level of rudeness that was both surprising and disappointing , including dismissive gestures such as eye-rolling, which made us feel uncomfortable and unwelcome and I think she wins Gold medal in Rolling her eyes 🥇 What was even more concerning was the approach of one of the venue managers (a Russian lady), who addressed us in a very abrupt and cold manner, asking us to wait outside for 10 minutes as the venue was not open yet. The way this was communicated lacked any sense of warmth, professionalism, or basic courtesy , certainly not the welcome one expects, especially during Iftar. Although we were eventually seated at a corner table, the experience did not improve. The service throughout the evening was inattentive and disorganized. We repeatedly found ourselves having to seek assistance, rather than being looked after, which significantly impacted our experience. To further add to our disappointment, we ordered Moroccan tea with sugar; however, it was served without sugar , not once, but twice ,despite clearly requesting it. Such repeated oversights only reinforced the overall lack of attention to detail and care. It is truly unfortunate that what should have been a warm and memorable Iftar turned into such a frustrating and disappointing experience. Hospitality is not only about service, but about how guests are made to feel , and in this case, we left feeling undervalued and unwelcome. I would like to raise this as an official complaint and kindly request a clear update on the actions that will be taken by management to address these concerns and prevent such situations from recurring. I trust that this matter will be handled with the seriousness it deserves, and I look forward to your response."

"Honestly it’s very underwhelming, first when u pay aed 600 per person u expect amazing experience, however here u go there first of all the place is small and tables are cramped and it gets busy quickly, buffet is very limited and no enough options , u find less buffets with a lot more options , second after Iftar they don’t have a person that roams around with Arabic coffee with is the bare minimum in Ramada and all decent hotels do it , service was baaaaaaaad and slowwwwwww u can’t imagine I get better service in McDonalds in a busy day, honestly not worth it at all they need to improve it a lot , won’t go back and won’t recommend anyone to try"

"I visited Il Café at BVLGARI Resort Dubai in the evening for the first time. The café was beginning to fill up, yet we were welcomed and seated without any issue. The setting is beautiful, located inside one of Dubai’s most luxurious resorts, offering a relaxed and refined ambiance. We ordered Black Americano and Cappuccino, along with two desserts — Manjari and NR Fig Tart. The Manjari was outstanding and highly recommended, while the NR Fig Tart didn’t quite meet expectations and wouldn’t be my choice next time. A nice touch is that coffee is already served with a small complimentary sweet, so ordering dessert isn’t necessary if you just want a light bite with your drink. Prices are on the higher side compared to standard coffee shops, but that’s understandable — at BVLGARI, you’re paying not only for the coffee, but for the brand, location, and overall luxury experience. Many thanks to the BVLGARI staff for their friendly and welcoming service, which added positively to the visit."

"Such a heartwarming stay at the Bvlgari Resort Dubai. Celebrating birthday and they did everything in their power to make us feel pampered. Baris I have to say went above and beyond beyond he even personalized accessories for us for the special occasion. Forever in our hearts. Mateo. Fatima. Azis Simone at Niko and Nader and Nico from butler and room service were so kind and loving especially with my son. Sarah at little gems and The baby sitter Lourdes were incredible and I wish I remembered everyone even though I did my best to learn names. The only inconvenience was the nurse that was trying to take advantage of us with the doctor that she called to check my son after he fell around the swimming pool. Even though it wasn’t the hotel per se, since they were connected or employed by them it falls in their responsibility. The lady was not supposed to charge for her services only the doctor, as she was working at the hotel for the day. So the service was included. Either way she did her best to do it only we were told there was no charge. I told her I would make a complaint to the resort and she took off the charge. But it was completely out of touch. Spa was absolutely Amazing and I enjoyed my treatment and the facilities as well. Beach. Poolside restaurant. Dolci il gelato. Ohhh the yacht club 🩵 everything else and all the treats you could possibly imagine I will be back soon"

"I had the pleasure of receiving a massage treatment with Kara, and the experience was truly distinguished. Her work reflects a high level of professional maturity, deep practical experience, and a strong understanding of therapeutic balance and flow. The treatment was not only technically excellent, but also delivered with great awareness, presence, and consistency throughout the session. Every movement felt intentional and well-executed. The result was a deeply effective and refined spa experience. Kara clearly demonstrates a level of expertise that goes beyond what is immediately visible. Highly recommended for guests seeking true professionalism and quality."