"Our stay at the Burj Al Arab was nothing short of exceptional. From the moment we arrived, we felt so welcome and everything was luxurious and thoughtfully curated. The suite was spacious, elegant, so different from anywhere I have stayed before, it didn’t feel like a hotel room at all, but more like a private residence in the sky. What truly made the experience unforgettable, though, was the level of service. The staff were incredibly attentive without ever being overbearing, always anticipating our needs and making us feel genuinely valued. A special mention goes to Monique, who we spoke with at breakfast, she was warm, friendly, and incredibly informative, taking the time to make our morning even more enjoyable. Every detail of our stay reflected the hotel’s iconic reputation. We left feeling thoroughly pampered and already looking forward to our next visit."

"We booked a non refundable stay in the burj for this June. Yesterday I see on Facebook that they are closed for renovations. They didnt even contact me regarding it. When I reached out to them via email they offered me to stay in one of their sister hotels for the same price (the audacity to even suggest this I could not believe). Then they offered me a refund which I accepted. My issue is the total lack of regard they had for me and others like me who have planned their holidays with the intention of staying at the burj. They knowing made a desision that will negatively effect lots of people Who have reservations in the hotel. And also they never even offered a voucher or a discount of future stays due to the inconvenience they caused. Disgrace of a hotel service."

"This is a beautiful hotel, room was amazing, food was delicious but it was the staff that made it a truly outstanding experience, thank you all"

"Me and my friend recently stayed in Burj,I must say Our Butler Miss Sayma went above our expectations. We must come back for another stay very soon..."

"My stay at Burj Al Arab on March 31 was truly unforgettable. From the moment we arrived, the level of service was exceptional—every member of the staff was warm, friendly, and incredibly attentive, making us feel genuinely welcomed and cared for throughout our visit. A special mention goes to Emanuel, who went above and beyond to ensure our stay was nothing short of perfect. His attention to detail and dedication to guest experience made a lasting impression and truly elevated our time at the hotel. While some amenities were temporarily closed, the hotel more than made up for it by granting access to facilities at their partner property. This thoughtful gesture meant we didn’t feel like we missed out on anything—in fact, it added even more variety and enjoyment to our stay. Overall, it was a luxurious and seamless experience, defined by outstanding service and thoughtful hospitality. I would highly recommend this hotel to anyone looking for a truly special and memorable stay."