"Mohamed Raahid house keeping guy has been doing an extra professional job in ny room for the last 2 weeks, room number 2007. Thank so much Mohamed"

"Our fancy staycation in the center of a busy and energetic city. The Sofitel Dubai Jumeirah Beach is a 5-star beachfront hotel that offers amazing luxury. The rooms are clean and stylish, and they all have balconies with amazing views of the sea and JBR. It was actually my post-birthday celebration after being stranded in Azerbaijan. I booked the hotel for almost 2 weeks through the Accor website since I am a member, and I requested a complimentary slice of cake since it was a post-celebration with a partner together through our staycation, just to celebrate, and I felt disappointed that they couldn't even accommodate the small request nor inform me in advance that there's an additional charge for that; otherwise, I could have sent them an email. Aside from my sentiments, the dental kit and comb were missing, and it took 2 follow-ups before they responded to the customer's request. Sophistication and quality service were lacking. However, Djihane, a friendly, accommodating and attentive staff member, gives us great customer service during our stay. She deserves to be recognised for being a gracious staff member. The breakfast and dining buffets at A.O.C. International Buffet were both very good, though with limited food varieties. The view from the infinity pool of Ain Dubai, Blue Waters, and Jumeirah Beach was great, but the pool was a little smaller. The hotel is in a great spot near shopping and dining. Staff & Service: 2.75/5 Views & Location: 5/5 Dining Options: 4/5 Ambiance & Atmosphere: 4/5 Value for Money: 3.5/5 Overall Experience: 3.85/5"

"We have just arrived back from a 3 night stay at Sofitel in Dubai. It was our first time in Dubai and the location was perfectly situated for plenty of restaurants/ bars, and right on the beach. You can also walk to DMCC tram station to get the tram to various locations, we got this to Dubai Mall and it was really easy! We had a luxury king room which was nice and spacious with a view of the Ain Dubai (Dubai Wheel). The balcony wasn’t massive but they did have a small chair and tables to sit it. They cleaned the room each day and had a turn down service which was lovely. I would say breakfast was just OK, the selection wasn’t massive though they did have an egg station for omelettes and eggs Benedict which was nice. We booked the Club Lounge, the lounge itself unfortunately seemed to be closed (though the staff didn’t tell us this, we kind of worked it out). I assume this was due to the hotel being quiet in light of the political environment which is understandable. That being said, I was a bit disappointed that when we checked in I had to ask about club lounge package and it felt like if I hadn’t asked they wouldn’t have mentioned it. They gave me a slip of paper which explained where lunch, drinks and dinner were and times but it didn’t have much more info than that, so we winged it and went down to ask each time. As it turned out we got a 3 course lunch, the menu was nice and the food was good! It was then the same menu at dinner. I assume they are trying to reduce food waste with there being so few people in the hotel so can understand the reasoning. Would recommend the tiramisu, it was delish! The thing I was a little disappointed about was overall service, it seemed no-one knew what was going on or what was included with club. We also had to remind about drinks we’d ordered, and spoons for our desserts - this was on more than one occasion despite us being basically the only people in the restaurant. Overall, the Sofitel is a lovely and well maintained hotel with nice rooms and we’d definitely be willing to give it another shot next time we’re in Dubai."

"Thanks to chef Sumit at main restaurant and thanks to all the restaurant team for these 5 days of good food and care in this difficult times for Dubai and the world you made the difference."

"Had such a great experience at AOC International Buffet at Sofitel Dubai Jumeirah Beach this Easter! We came to celebrate and honestly, it did not disappoint. The food was amazing so many options and everything we tried was really good. The presentation was also on point, everything just looked as good as it tasted. The vibe was really nice and chilled, perfect for a special occasion but still relaxed enough to just enjoy yourself. The staff were super friendly chef Sumit and Thurein looked after us and made the whole experience even better. We left with full tummies and happy hearts couldn’t have asked for a better Easter outing. Definitely coming back!"