"Very disappointing experience at The Lana. The hotel is highly overrated and does not reflect the level of service expected from a luxury property. During our wedding anniversary stay, we were suddenly awakened at around 2:00 a.m. by an extremely loud fire alarm, which was genuinely frightening. After a long journey, this completely ruined what should have been a special occasion. The worst part was the poor handling of the situation. There was no clear explanation, no reassurance, and when I contacted the front desk, my call was handled unprofessionally. Even after going to reception, the only response was a simple apology with no proper explanation or effort to make things right. A luxury hotel should provide not only comfort, but also professionalism, communication, and care when guests face a stressful situation. Unfortunately, The Lana failed to deliver on those expectations."

"Booking Ref:40263318 I really enjoy my stay at hotel lana Last week i check in on June 11 and i stay 4 nights in room 2504. I had very good time the room was good and food also was good. Reason i am writing for you today is because of 1 man. The big man from the door roberto or robert not sure maybe i spell name wrong. From day one when i check in he greet me and my friend and show us to reception, this man is really kind and friendly very passionat about his job. Everyday i leave to go out i fimd him at door we talk for small while until car come he tell me about hotel and things i can do and very nice places i can eat. He tell me about the waterslide place from atlantis hotel. At night when i come back to hotel i find him again and he always have smile on his face even when others are giving hard time with him. Next day me and friend we go there we enjoy and unfortunately i get injury to my leg. When i come back to hotel lana i find him again at door, first he was happy to see me and then he was shock to find out that i get injurie from water slide. What make the stay fantastic for me is when he ask me what he can do to make more comfortable for me because of injurie. This man has treated me with dignity and respect and lot of care, from day one he was so nice it feel like i am family of hotel lana, like he is my family my brother,he make me feel like i belong at hotel lana and that i matter. It is because of this man wallah i swear that i wil come back, not for nice view or good room and food but because of this man. He is good man i can see at night he work very hard. Please do what you must do to make sure this man get credit for how he treat me wallah it was amazing. Also if you can please tell him i am verry sorry for not say goodby when i check out he was very busy helping others people,and that i wanted to say goodby i wil bring him redbul next time to say sorry. Please look after this man he is good employee, people like him wil be taken by other hotels fast fast."

"Our stay at "The Lana, Dorchester Collection" in Dubai was simply spectacular. From the very first moment, the check-in and check-out processes were completely seamless. The hotel itself is sensational and majestic; it exudes pure elegance in every detail. However, what truly sets "The Lana" apart is its unparalleled service. The staff looks after guests in a way that is second to none. A particular highlight for us was that my wife’s birthday fell a week before our arrival at the hotel; the team remembered the occasion and surprised her with warm wishes and wonderful, thoughtful extras. This is hospitality of the absolute highest caliber. We had a magical time and can highly recommend this gem! Best Regards Danuta and Edward !"

"I was impressed by the elegance and refinement of The Lana, Dorchester Collection Dubai — truly exceptional hospitality throughout my stay. My visit fell just days before my birthday, and during breakfast at Riviera I was unexpectedly surprised by the maître d’, Nanouka, with a specialty from the menu, a candle, and a Riviera keepsake. It was a thoughtful gesture, perfectly aligned with the hotel’s understated style. What made the experience even more meaningful was a conversation about music. After learning I enjoy classical music and play the piano, Nanouka mentioned the Georgian composer Giya Kancheli. When I shared that I enjoyed his work but couldn’t find piano scores, she independently followed up with links to several of them — a rare level of attentiveness. Special thanks as well to Renel at the Concierge desk for his professional and attentive assistance with my travel arrangements. Outstanding experience in every sense."

"We spent a wonderful week at The Lana, and what stayed with us most is how effortlessly everything works. The hotel is beautiful, elegant and extremely comfortable, with a calm and refined design that makes it easy to slow down and simply enjoy being there. The rooms, facilities and overall atmosphere reflect remarkable attention to detail — everything feels thoughtful and perfectly maintained. What truly makes the hotel special, however, is the people. Every interaction with the staff was warm, natural and genuinely pleasant. The doormen welcomed us every day with humor and kindness, and after a few days returning to the hotel felt like coming back to familiar faces. Traveling as a family with a child felt incredibly easy thanks to the attentiveness of the team. Housekeeping was flawless — discreet, precise and always perfectly timed. A special thank you to the Front Office Manager, who helped us during a tense moment with calm professionalism and a delicate sense of humor that we truly appreciated. Our family will remember this stay with great warmth, and we sincerely hope to return to The Lana one day."