"If you are booking through American Express and want a warm greeting and your perks, don’t book here. Check- in was rushed. We did not receive instructions for breakfast which was supposed to be included. We did not receive a welcome drink, map, rider to our room. Even though we saw others receiving this. We were promised an upgraded room by two different people and still didn’t receive one. Do not book here if you are booking through AmEx and want to use your perks."

"I had a great work stay at Andaz Scottsdale while attending a conference. The property was clearly very busy, but the team handled everything with professionalism and warmth throughout. That stood out not only at reception, but also with the on-site hotel staff and event attendants, who were all helpful, attentive, and clearly committed to guest service. The front desk team especially made a strong impression. Check-in was hectic, with what felt like everyone arriving at the same time, but they remained friendly, patient, and professional the entire time. The resort itself is beautiful. I did not get much time to fully enjoy it because of the conference schedule, but it left a very positive impression, and I would absolutely return in the future for a leisure stay. Overall, a very strong stay made even better by an excellent team."

"This place was gorgeous. I was so impressed with how beautiful the hotel was and how amazing their facilities were. The food was top notch, swimming pools were so clean and fancy. Morning yoga, a gym that is half inside and half outside make morning workouts unique and worth waking up for."

"My husband and I stayed here for 5 nights and left feeling disappointed. There were some highlights, the pastry chef is phenomenal and I’d recommend ordering a cake for a special occasion any time. The grounds are meticulously well kept and beautiful. Our main issue was expecting this to be a health and wellness resort/retreat. You’d think that based on the experiences on their website and way they market them that there would be an abundance of classes - but instead these things are offered once a week. There are no daily meditations or daily yoga or aerial yoga. Ok - so we are bummed about this, surely there will be nice equipment for us to practice on our own and get a great gym to work out - also not the case. The gym is woefully small and incredibly cramped if more than one person is looking to use free weights. There are no yoga blocks or other accessories and very limited mats - there’s also no space or yoga studio. In general we thought that we’d be able to work out and eat healthy as needed (of course we still ante cake!) and that wasn’t the case. While the food was quite good for a hotel - most dishes were very heavy. I think some type of lighter fare menu may be nice - additionally breakfast was a little chaotic on some days with them running out of drink ware for speciality coffees, etc. and kitchen being very backed up. (The breakfast options were quite nice) I tried booking a cabana prior to hotel arrival and the system was broken, it involved multiple calls with my Hyatt concierge and if it wasn’t for her, I don’t know that it would have worked. I had called hotel for help, they said they’d leave message for manager to call back and book and…that never happened. Resort pass gave an email with the booking error and again no response from there either. It was annoyingly stressful trying to plan a surprise cake delivery to a cabana when I couldn’t even book it! There are signs in the room telling you not to leave your patio doors open to reduce amount of bugs in room, but when we came by our room and housekeeping was there they had the door propped open - and yes, my husband had to remove 4 bugs from the room during our stay. The room service menu was outdated - it had switched but the menus hadn’t been changed. This is a $500-$700 a night hotel, overall not worth the splurge and value in my opinion - things should just be more buttoned up in my opinion The hotel emailed me asking if we needed anything special prior to stay. I responded with my husbands birthday and they said they’d put a simple note and message (that’s all I asked for) in our room - after sending a long reply and ensuring me they’d do something … they also did not this. So what was the point of going through all those emails? It was a lot of wasted time for me trying to plan things In general, it’s nice hotel, but not worth the money in my opinion."

"Cute bungalow-style resort with a more private feel and an adults-only pool. I booked with World of Hyatt points, so my stay was free and parking was waived. Loved being able to park right behind our bungalow, though it was a bit far from the main pool and restaurant. Rooms were spacious, but I had to keep the curtains closed for privacy and the lighting was dim. Bathrooms were large and nice. Overall 4/5 — mainly due to the restaurant. Service was slow (almost an hour for mains), and only the pasta stood out."