"Want to be treated like a cash machine? Andaz Scottsdale is the place for you. Upon checking in, I was offered multiple opportunities to spend more on my Hyatt points stay. As a Hyatt "elite" (Hyatt's word), complimentary upgraded rooms are supposedly offered at check-in when available. Instead, I was offered the opportunity to upgrade for a fee; so I know upgrades were available -- just not as a courtesy for a "valued guest." After my stay, I brought this to the hotel's attention, and they apologized. Period. There was no attempt to make it up to me, just words. If you decide to attempt to stay here anyway, I suggest you call for directions as you will have trouble finding it hidden behind a shopping mall, restaurant, & apartment complex. We drove around using GPS, but it literally took us a half hour & a lot of guesswork based on surrounding addresses as guides to find it. Would I stay again? No, this experience left a bad taste in my mouth."

"The Andaz Scottsdale is a beautiful property with thoughtfully designed grounds and a great overall aesthetic. The facilities and common areas are lovely, and several members of the staff were genuinely kind and eager to help, which we appreciated. However, for the price point, the overall experience fell short of expectations. We were placed in an accessible room where the shower had no door or curtain, which resulted in water leaking all over the bathroom floor every time it was used. It made the space difficult to use comfortably. Service was also inconsistent. Breakfast service was surprisingly slow despite there being several servers on the floor, and the experience at the bar was disappointing—the staff there came across as curt and unwelcoming. Another issue was the room temperature overnight. Around 3 a.m. the air conditioning seemed to shut off, and the room became uncomfortably warm, which made for a pretty abrupt wake-up. Overall, the property itself is beautiful and some staff members were excellent, but given the nightly rate, we expected a more polished and consistent experience."

"Stunning property! It was absolutely so quiet and the grounds were lovely. The smell of the lemon trees were absolutely amazing! We loved everything about property and can’t wait to go back!"

"We couldn’t have loved our stay at the Andaz more. From the staff to the facilities to the room itself, everything was fantastic. We were lucky enough to stay in a suite, which even came with a cabana at the pool, and we truly felt so well taken care of the entire time. It was the perfect few days…catching some spring training, enjoying all the great food around Phoenix, but mostly just relaxing by the pool and soaking up the sunshine before heading back home. ☀️"

"What an amazing place! Love everything about this resort. A few highlights: Amazing service - Adrian at check-in totally hooked us up and was super flexible. Jason drove us around, helped with bicycles, etc. Both great guys, kind, and helpful. Everyone bent over backwards to give us a great experience. Bicycles - These are free to borrow. Tons of trails around here. I loved the canal trail. Took it to Old Town Scottsdale and also took it the other direction to watch a spring training Indians game at Salt River Park. Bungalows - Love the rooms, outdoor patios, and ground level access. Camelback Mtn - Hiked up to the top after the resort gave us a free ride to the Colla Trailhead. Well worth it and the free rides within 3 miles are amazing. Old Town Scottsdale Farmers Market - Loved this. Trader Joes - Less than a mile away and easy walk to get there. Great way to save money on food. Outdoor setting - Feels like a park, citrus trees, amazing landscaping, and everything blooming smelled amazing! Globalist - As a Globalist, I used my category 1-7 free night for one night and paid 25k points for the other night. Worked out great! Pool - Spent a ton of time there. Clean, warm, and service with drinks and snacks was excellent. No car needed - Uber here from the airport then can walk, bike, or use the hotel's free shuttle to get everywhere."