"Beautiful resort. Our room was lovely and spotless. The staff is constantly on top of keeping everything running smoothly. The guy in charge of the fitness room was phenomenal at his job. All the equipment was kept clean and organized. The peloton bike actually worked well and in top shape as well. Brian who gave the TRX class was fantastic and so was the woman who did the foam rolling class. I highly recommend this resort and definitely go to the restaurant. Fantastic food!!!"

"We just returned from a wonderful 5 days at Mountain Shadows. We had to make a hastily scheduled trip to visit an ailing family member and thought we'd tack on a few days of R&R as our anniversary was approaching. Had never heard of Mountain Shadows but it came highly recommended. We had a spectacular stay, we missed the big Final Four and spring training crowds and during the week it was quiet and relaxed; they apparently get lots of weddings on the weekends. We arrived and were immediately upgraded to a room with balcony and partial mountain view. The property is gorgeous, only a few years old and maintained beautifully. The rooms are spacious, modern, tasteful and the whole place is an homage to a resort in the 50s/60s... but this was a total rebuild about 10 years ago. The pools are gorgeous, the atmosphere is laid back but very upscale, service is great without being patronizing or obsequious. The food at Hearth 61 is a bit pricey but they are happy to serve you from the bar menu in the beautiful dining room or poolside patio. We booked our travel through Costco Travel -- yeah, we were surprised too -- and the deal was great. Special shoutouts to Olivia and Tami at the front desk for their warm welcome and useful info. We will be back!!!"

"I was disappointed with my April 17 reservation through ResortPass. As a local, I’ve visited Mountain Shadows Resort Scottsdale many times—for Hearth '61, business meetings, holiday celebrations, and even overnight stays—so I had high expectations when I brought a friend in from Utah for a “daycation." Unfortunately, the level of service didn’t match what I’ve come to expect. We waited nearly an hour at the bar without being served. When we finally flagged someone down, we were told drinks couldn’t be made because the bartender wasn’t present—there appeared to be only one bartender on staff. After arriving around 1:30 p.m., we sat for an hour without even being offered water. The front desk manager (name starting with “M”) was a bright spot—professional, kind, and helpful. At the pool, we were greeted by Kasey, who explained the ResortPass inclusions but didn’t return to take an order. After another long wait, Dom stepped in and provided attentive service, which we appreciated. Kasey later returned briefly, but the interaction felt more reactive than service-oriented. John also stopped by, acknowledged they were very busy, and was friendly. I understand that high demand can strain operations, but multiple extended gaps in service meant we were consistently overlooked throughout much of our three-hour visit. While explanations were offered, there was no real attempt to recover the experience—no proactive check-ins, no expedited service once the issue was known, and no gesture such as a round of drinks, a small credit, or even a timely acknowledgment that the delay wasn’t acceptable. Given how often I’ve visited in the past—and the potential for future visits, meetings, and recommendations—I expect that at this level, especially in a highly competitive Scottsdale market, service would be more attentive and consistent. I truly wanted to love this visit, but it fell abysmally short and has threatened my relationship and referrals to the establishment."

"I love Mountain Shadows so much! The service is really amazing. Some of our favorite servers were Hailey and Sandra at the pool and then Jillian at the bar. Jillian brought our breakfast to the tables near the pool and did full service for us every morning. She went above and beyond! Everyone here is so nice and kind and gave us a wonderful experience! The food and drinks (Miami Vice!!) were absolutely incredible. And I loved getting citrus water anytime I was in the lobby. The setting is stunning and it was fun to see the wedding festivities going on during our trip. What a beautiful resort. The beds are also so comfortable here. I can’t wait to come back!!!"

"What a wonderful experience at mountain shadows! The good and service were amazing! Jillian, Sandra and Dom were standouts. Excellent!"