"Starr was the best!! Love her !!"

"Loved this hotel and especially loved the front desk staff Spencer Hector. He was so helpful and made sure we had a wonderful stay. The rooms were clean, great service, and amenities. We would definitely come back."

"Had an incredible experience using the house car today. Jack provided excellent service and was able to give me amazing recommendations and places to see during my stay."

"Booked via AMEX Fine Hotels and Resorts. Overall, we had a very good stay and the hotel succeeds at what it is trying to be: stylish, modern, wellness-oriented and very aesthetically designed. The location in West Hollywood is excellent, the decor throughout the property is beautiful, and many of the staff were warm and helpful. That said, for a hotel at this price point, there were several operational inconsistencies that stopped this from being a 5-star experience for us. The biggest issue related to breakfast/service communication. Prior to arrival — and again twice during our stay — reception confirmed that a small takeaway breakfast would be arranged for one morning due to an early departure preventing us from using the AMEX Fine Hotels & Resorts breakfast benefit. Unfortunately this was never followed through despite multiple confirmations and reminders. Housekeeping was also inconsistent. After several days of leaving reusable water bottles untouched, housekeeping suddenly discarded four of them, including one personal bottle which was clearly not rubbish and was left on the bedside table rather than near a bin. Staff did later say we could take bottled water from the minibar as compensation, however we were then incorrectly charged for two bottles at checkout. This was quickly rectified, but only because I happened to review the bill while on the way to LAX. There were also a few room/design practicality issues: * the pool loses sun surprisingly early (around 2-3pm) * breakfast / food options become repetitive after a few days * TV casting functionality is poor (AirPlay support would improve the experience significantly) * windows do not open, meaning you are reliant on fairly noisy AC * plug/socket placement is limited, especially in rooms with two double beds where multiple guests are sharing very few bedside charging points We also experienced an issue on our final day where our room keys automatically deactivated at 12pm despite a confirmed 4pm late checkout through Fine Hotels & Resorts, requiring us to return to reception to regain room access. Quickly rectified, but additional friction. None of these issues individually ruined the stay, and overall we still enjoyed the hotel and I would likely return. However, collectively they prevented the experience from fully matching the premium positioning and pricing of the property."

"Relaxing experience from check in to check out. Staff were all incredibly welcoming and helpful."