"We arrived early for our check in and understood our room was not ready. W mentioned that we had booked a room for 3 and our daughter would be joining us the next day and we would like to order a roll away for her friend (which we were happy to pay for). We also asked if any balcony rooms were available. The front desk attendant was very nice and said she would try for a balcony room. We had a very lengthy lunch and then returned to inquire about our room. We were jet lagged and would have been happy to just get our swim attire and head to the pool, but they kept saying our room was almost ready. After an hour of waiting in the lobby (2:55pm), she came and said she would take us to our room. I was hopeful maybe our wait granted a balcony. When we arrived at the room, it was not what I expected, or as nice as the basic room we had stayed in previously. The room looks out at the rooftop of the lobby entrance and is noisy and not at all aesthetically pleasing. Additionally, there is a 4 foot chaise lounge that I guess the third person is supposed to sleep in, as the room advertises that it sleeps 3. We requested 2 roll aways. She then called back to inform that would be $500. Honestly, the cost doesn’t bother me as much as the situation. I’m pretty sure we were given one of the worst rooms, which she claimed was an upgrade. My “basic” room the last time was far superior. I’m just sad and disappointed as our last stay here was fantastic and led to our return."

"I use the restaurant , cute place, in a very nice environment. The location in a nice area. Quick service and friendly staff. The food was lovely, the Yummy desert"

"Always a great experience at BHH. Staff is excellent and having the Polo Lounge as a dining option will never get old. The pool is iconic the pink entrance and lobby stay fresh. The rooms are surprisingly high tech and extremely luxurious. Housekeeping is great, and you won’t want to leave!"

"Unfortunately my stay here last week was not good at all. Starting with the front desk lady being rude and unwelcoming to the room service and restaurant service being slow. I still love the rooms and hotel. This was my 3rd time staying here. The staff needs to smile and hustle a bit."

"SKIP IT 😬 I’ve been coming to The Beverly Hills Hotel for a little while now because it used to feel like pure magic. Every detail was thoughtful and every stay felt special. Unfortunately, that magic seems to be fading. The bedding, which was once one of the best parts of the experience, now feels cheap and outdated. The duvet is paper thin, the pillows are flat, and the comfort level is nothing like it used to be. I even tried calling to get new bedding but after waiting so long and being transferred around, I finally just gave up. Service overall has slipped dramatically. It takes 20 to 30 minutes to get a response, even after multiple calls, whether you’re asking for basic amenities or trying to get room service trays picked up. Small details that made this place iconic like the branded key cards and attention to detail have completely disappeared. Everything feels stripped down and generic now. There’s also construction everywhere, which ruins the peaceful atmosphere. Yet despite all of this, they’ve added a mandatory 20 percent service fee even as the service itself has sharply declined. I used to come here to unwind and recharge, but sadly, The Beverly Hills Hotel no longer feels luxurious or special. Until the renovations are done and the service improves, I’d recommend staying somewhere else."