"This hotel is very much a 5 star experience, but many out there are... So, essentially what sets aside these hotels are the staff members and how they heighten your experience. We stayed At Oceana for a week and Erick (the guest service agent / front desk person) was very attentive, friendly, answered all questions promptly and with quick resolve. This is the kind of customer service that really elevates your stay and overall experience! Kudos to Erick and the full team at Oceana! Excellent place to stay while you are in Santa Monica!"

"Great resort with wonderful staffs and the location is very close to Santa Monica pier and the beach. The suite was spacious and clean. Highly recommended."

"Lovey hotel right on Santa Monica. Lenny the bell captain was especially helpful getting us in and out quickly both days and making recommendations about the area!"

"My husband and I recently enjoyed a delayed Valentine’s celebration at Hotel Oceana Santa Monica, a thoughtful surprise since he knows how much I love being near the ocean. From the moment we arrived, the experience felt luxurious yet relaxed. The service truly stood out. Laura and Joshua at the front desk were incredibly helpful and attentive to all of our questions, setting the tone for a wonderful stay. Every staff member we interacted with was warm, professional, and genuinely welcoming. The design of the property is beautiful, with thoughtful details throughout. The library wall in our suite was a delightful touch that added charm and character to the space. It quickly began to feel less like a hotel and more like our own little beach home. The location is also fantastic. We enjoyed a scenic walk along the oceanfront toward dinner near Third Street Promenade, with views of the iconic Santa Monica Pier along the way. Breakfast at The Veranda at Hotel Oceana was delicious and a joy to experience while dining poolside. Watching the sunset from our terrace was another highlight, and I especially loved the swing outside our suite—it added such a charming and whimsical touch. It was a peaceful, inspiring stay and a perfect place to celebrate a special occasion. We left feeling refreshed and already looking forward to returning."

"Room and amenities were nice but as a few other reviewers indicated-the website and even Hilton app are extremely misleading. While this hotel is “beachfront” in theory / it is far from it in reality. It is separated by an extremely busy residential street and also the PCH. Granted you can see the ocean in the distance and there is an access/walkway - it is no where close to what the photo-shopped pictures make it appear. Additionally, the in hotel bar closes very early - 10pm. Our room itself was nice / although for 105k points a night in a slow season - I would have appreciated some form of outside access as the “upgraded Lanai suite” has zero access…only a Lanai in “design of the room per management. Finally, the neighbors and gardeners were EXTREMELY loud as early as 7 am due to the extremely thin windows. I must say, as a long time Diamond member - I was not that impressed: - Misleading location - Not welcomed as a Diamond Member - Not extended a later checkout than 1pm (same status is 4pm with Marriott)"