"I was invited to an event. I came an hour early, wanted to use their valet - and after 45 mins in line I gave up and went for an alternative structure. The situation after the event was even worse and I was so thankful that we had parked elsewhere. The whole event felt as it had come as a surprise to then. The whole thing felt so ... unprepared. Back down in the lobby we could not even get a coffee. Visually, it's a nice hotel. I just fail to understand how you can invite a few hundred local business executives and then fail so badly. So while this hotel may be nice for leisure, I would never book any of our Princess for one day events there."

"My family and I just returned from a Father's Day weekend at Regent Santa Monica Beach, and it was one of the most impressive hotel experiences we've had. We stayed in a 720 Oceanfront King room, which was spectacular. The room was spacious, beautifully designed, and incredibly comfortable, but the true highlight was the view. Being able to sit on the patio and watch the ocean while our children played, read, relaxed, and enjoyed the room created some of our favorite memories of the weekend. We found ourselves spending far more time in the room than we normally do on vacation simply because it was such a wonderful place to be. While the property itself is stunning, what truly sets Regent Santa Monica Beach apart is the service culture. Every interaction felt thoughtful, genuine, and personal. Before our arrival, Deidra was incredibly helpful and responsive regarding room questions I had. Throughout the stay, Waldo made us feel genuinely welcomed and cared for, taking the time to ensure our family was comfortable and enjoying everything the property had to offer. Lex checked in proactively and made certain our stay was going smoothly. The level of engagement from the leadership team was remarkable and set the tone for the entire experience. What impressed me most was how attentive the staff were to details. Housekeeping noticed we were traveling with a toddler and disposing of diapers in the room trash. Without us requesting anything, they proactively delivered a Diaper Genie to our room. It was such a simple gesture, but it demonstrated an incredible level of awareness and care. Dining at Orla was another highlight. Both breakfast and dinner were outstanding. Pia stopped by our table to personally ensure everything was going well and even made sure we hadn't left any belongings behind when we finished our meal. Ryan provided exceptional service during dinner and went above and beyond for our family. When our son preferred traditional dinner rolls over the pita bread being served, Ryan and the team went out of their way to locate rolls elsewhere so he could have something he enjoyed. They also handled special requests with grace and professionalism, making our children feel genuinely welcome throughout the meal. The food itself was excellent. The breakfasts were memorable, the seafood dishes were outstanding, the cocktails were creative and well-crafted, and the desserts were fantastic. Orla delivered the kind of dining experience that would be worth visiting even if you weren't staying at the hotel. What impressed me most about Regent was the consistency. The front desk team, concierge staff, housekeeping, restaurant staff, bell team, and managers all seemed aligned around the same goal: creating an exceptional guest experience. It wasn't one outstanding employee—it was an entire culture of hospitality. There are many luxury hotels with beautiful buildings and desirable locations. Far fewer succeed in making guests feel genuinely cared for. Regent Santa Monica Beach does both. This is unquestionably a luxury property, but after experiencing the level of service, attention to detail, dining, and hospitality we received, we left feeling it delivered tremendous value. We have stayed at many excellent hotels over the years, and this is one of the few that had our family discussing a return visit before we had even checked out. Thank you to Waldo, Deidra, Lex, Pia, Ryan, and the entire Regent Santa Monica Beach team for making our Father's Day weekend so memorable. We are already looking forward to coming back."

"I wanted to write another review after my fourth stay at Regent because every time I come back, the experience gets even better and I recently had my best stay! I already wrote previously about how the property is absolutely gorgeous and one of the most luxurious hotels in LA and by far the best in Santa Monica. But what continues to make this place so exceptional is the people. This stay was especially memorable because of Waldo, the new Director of guest experience, who is honestly one of the most amazing people I have ever met. I have stayed at many luxury hotels around the world and sometimes you meet someone who is truly special and extraordinary. Waldo is one of those people! He is not only exceptional at his job, but he is also an exceptional human being. When I arrived, he gave me the warmest welcome by giving me the most wonderful surprise. He is so kind, warm, generous, and went above and beyond in so many ways and created so many thoughtful moments that really touched me. Waldo embodies the very best of luxury hospitality and excellence! The Regent has always had an incredible team and I really appreciate how everyone remembered me and welcomed me back. I really appreciate Houssem the manager who is so kind and generous, and Catherine Kim who is also new and so lovely and a wonderful addition to the team, as well as so many others who have made me feel at home. I also want to thank the guys at Sweet July for their great service and food. They are so friendly and helpful and the new menu is fantastic, especially the new pita foldies are a must try! I left this stay feeling incredibly happy and grateful. Thank you, Waldo, for your kindness, generosity, and for making this visit one I will always remember. You are truly a gem and Regent is very lucky to have you!"

"Spectacular! Everything about this hotel is well done. And the best indicator is the highly qualified team that greets people at the front door. Fernando, Aurora, and Ramon have warmly greeted me for the past five visits to The Regent. They are stunningly professional and personable. I look forward to seeing them on my return visits. Reception is the first thing I look for to indicate quality of a hotel. The Regent exceeds expectations!"