"Let me write the obituary for this hotel and how what used to be a classy, exotic, elegant relaxing hotel to stay has been converted into a Hollywood version of a Hampton Inn. They ruined our anniversary! We stayed here when traveling to L.A. and loved it but as soon as we checked in this time, something was off. A check in process void of a welcoming atmosphere, nicks and scratches on doors and walls, an elevator system giving priority to a film crew that made you wait 15 minutes to reach your floor, lurking security people all over, a smoking area right outside of the front entrance that engulfed us as we walked in. The main enjoyment of this hotel used to be the pool. The famous paint job, crisp and pleasant surroundings, a place to relax and have a pleasant day, enjoy coffee etc. That is no longer. The pool is filthy, not swept or clean, the towels are old and clammy, the service that used to be exceptional - is now unsupervised and terrible - one of their servers told us "it wasn't her job to check on us" and that people "waive her down of they need something". To make things worse, they seem very hard up for money so they sell lots of resort passes to anyone and everyone who then proceed to bringing in guests of their own that include tons of children. Children using plastic pellot guns that shoot into the people around the pool were not asked to stop so much so that a fist fight was about to start between several guests and the unsupervising parent. Champagne is served in coffee cups, no one picks up empty plates or dirty towels. It's a mess! That was Saturday. Then came the FIFA watch party that they sold wrist bands for and posted on line, which brought every shady character off of Hollywood Boulevard to the pool on top of a very loud DJ impeding us from using the pool on a Sunday after paying an obligatory resort fee! At check-in they said "not only no, but as "hard no" for a World Cup watch party - that was a lie. People drinking heavily, smoking pot, vaping and being plain loud and raunchy. This is not the classic Hollywood hotel we became accustomed to, this is not a place to come and relax and have a wonderful vacation or come to celebrate our anniversary - this is now a cheap Vegas style hotel where they will let anyone in for a few bucks and forget about their guests comfort and enjoyment. None of these events were listed on their website prior to our booking, nor were we told about them at check in. Management never returned our calls. Oh - one more thing - the world famous painted pool is now scratched and gone. You can see the peeled unkept cement. This is pure and simple lack of management by what has to be an inexperienced general manager that has lost control of his staff and of this property and is driving it into the ground. Photos are their website site vs. Reality"

"Great hotel with amazing pool area , always something going on. My thitd time here and will return."

"Excellent stay at The Roosevelt! From checking in and being welcomed, having our luggage taken up, everything was first class. When our luggage was delivered, we asked for an extra luggage rack and bathrobe, the bell man came back within minutes with our requested items. We had breakfast each morning at the Tropicana pool, which was absolutely lovely, a true oasis in the heart of Hollywood. We ate at Shirley Brasserie, with friends, great food and service. We went to Spare bar, their club w/ bowling after our event, great drink, all around 1st class experience!"

"This was our fourth year in a row with a summer stay here, and this year it was an awful experience. Management sold hundreds of passes to non-guests for a 4th of July pool party. Then they closed the pool from noon to 2:00 and made guests line up to get back in and try to claim a pool chair. Although we were only the 12th guests in line, no seats were available because most of them were marked “Reserved” for the non-guests. I spoke to the manager at the front desk but was told “sorry”. What kind of greedy hotel management does this to their paying customers? Beware if you’re thinking about booking here…your satisfaction does not appear to be the top priority for this management group."