"This was my third stay at the Hollywood Roosevelt, and sadly, it will be my last. This review is lengthy, but I wanted to provide an overview of our visit for other guests to take into consideration. It’s ok at best now, and clean - but that’s where the positives end. My first stay at the hotel was genuinely gorgeous and memorable. It felt like a special, iconic Hollywood experience, which is why I was so excited to return. Unfortunately, this latest visit revealed a significant decline in both the overall guest experience and the level of consideration shown towards paying guests. There were huge noticeable differences compared to my first and second stay, to the most recent third stay. We arrived late on Sunday after flying from London. As we approached the hotel entrance, we were immediately confronted by a huge queue of people entering the property and enormous White Claw branding outside. It was obvious that a large event was taking place. I was travelling with my partner and his 15-year-old younger brother, whom we had brought to Los Angeles for a holiday. After a 12-hour flight, we were exhausted and simply wanted to check in and get some sleep. At check-in, the very first thing I asked was whether we would be able to hear the event from our room on the seventh floor. We were told that we should not be able to hear it. I explained that, given how tired we were, I would really appreciate being moved to a higher or quieter room if there was any possibility of one. I was told that no other rooms were available and that the event was due to finish at 1am. What was particularly disappointing was that the hotel did not mention the event at check-in until I raised it myself. Despite the obvious queues, branding and party taking place in the lobby, there was no proactive communication whatsoever. It felt as though the hotel was hoping to avoid drawing attention to the disruption rather than being transparent with its guests. There was no warning, apology or acknowledgement that an event of this scale might significantly affect our stay. It was simply presented as though loud music continuing until 1am was entirely reasonable for guests who had paid to stay at the hotel. We also received no advance notice about this in the lead up to our stay either via email, booking updates, WhatsApp/text or telephone contact, despite replies to other reviews flagging this, suggesting they do so. Unfortunately, we could hear everything from our room. The DJ was clearly audible, we could hear people outside, and the room itself was physically vibrating from the bass. This was not a minor amount of background noise; it was intrusive, persistent and completely incompatible with getting a proper night’s sleep. After travelling from London for 12 hours, this was an extremely disappointing and unacceptable welcome to the hotel. I work in PR and events myself, so I completely understand that an iconic hotel will host events and that these events are an important source of revenue. But that is not an excuse for failing to consider paying guests. I have also worked on events at large, iconic hotels in London, so I know that practical measures can be taken to minimise disruption. The issue is not that the hotel hosts events. The issue is that the hotel appeared to make no meaningful effort to protect or accommodate the guests who were staying there. There was no advance warning, no room move, no apology, no compensation and no thoughtful gesture to acknowledge the disruption. Even something as simple as placing earplugs in the room with a note explaining that an event was taking place would have shown some basic awareness and consideration. Instead, guests were left to discover the disruption for themselves after checking in. The event itself also felt completely at odds with the atmosphere and standards one would expect from a historic, iconic hotel. It appeared to be a private party primarily focused on drinking, with little regard for the fact that it was taking place in a hotel where people were paying to sleep — or simply wanted to spend their Sunday evening enjoying the lobby themselves. Rather than enhancing the character of the Hollywood Roosevelt, it cheapened the experience and made the hotel feel more like a commercial events venue than a place where hotel guests were the priority. And unfortunately, this was not an isolated incident. During our stay, another event taking place around the pool meant that we could not properly relax or enjoy the pool area. Once again, this was an event open to the public rather than something intended solely for hotel guests. This was particularly disappointing because the pool area had felt very family-oriented earlier that day. We had planned to spend the evening at the pool and bar and have dinner there, but we no longer felt comfortable doing so because of the atmosphere created by the pool party. A facility that guests had paid to use was effectively transformed into an event space, leaving us feeling like outsiders in our own hotel. The only information I could find was through the separate Tropicana Instagram account. Paying hotel guests should not be expected to monitor a separate venue’s social media account simply to find out whether the hotel’s pool area will be available during their stay. This is especially frustrating when guests are paying a resort fee. A resort fee creates a clear expectation that guests will be able to use and enjoy the hotel’s facilities during their entire stay. If those facilities are repeatedly restricted, disrupted or effectively taken over by public events, the hotel should be transparent about that before guests book and should provide an appropriate reduction or form of compensation. Based on other reviews, this is clearly not new feedback. The hotel appears to have been told repeatedly that guests are being affected by these events, yet there still seems to be no meaningful improvement in communication, compensation or guest care. That makes the situation even more frustrating: this does not appear to be an isolated oversight, but an ongoing management decision. There were also several smaller issues throughout the stay which, individually, might seem minor but collectively reinforced the impression that the hotel has become significantly less guest-focused. At breakfast at Tropicana, there was no coffee machine. This was genuinely ridiculous for a hotel of this standard. We heard other guests asking about it and expressing their disappointment as well. We were told that complimentary coffee was available, but this ended at 10am even though the breakfast menu continued until 11am. The alternative was to order filter coffee from the menu, which is hardly what guests expect from an iconic hotel. There used to be a coffee machine I recall from memory, so I genuinely do not understand why this basic facility has been removed. For an iconic hotel of this calibre, the coffee offering felt surprisingly limited and underwhelming. Even many much more budget-conscious hotels provide better and more convenient coffee facilities. We were also told that we needed to provide a card when ordering breakfast. This had not happened during previous stays and is not something I have experienced elsewhere in this way. While this was not a major issue by itself, it added to the overall feeling that the experience had become more complicated, transactional and less welcoming. There was another frustrating situation at the pool. We ordered sodas and, after being there for several hours, the bartenders kindly told us that they were refillable. After the staff changed, however, we were told that because we had “closed the tab”, there was no way of knowing whether we had already paid. We were therefore asked to order and pay again. This is a systems issue that should be resolved internally rather than passed on to the guest. If one member of staff tells a guest that a drink is refillable, the hotel should have a reliable way of recording that information and ensuring that the next member of staff is aware of it. Instead, we were placed in the uncomfortable position of having to explain and defend what we had already been told. It made us feel as though we were causing an inconvenience rather than simply using a service the hotel had offered us. The pool service was also visibly poor. Empty plates, glasses and cups were left around the pool for long periods before being cleared, which was unpleasant and unhygienic. This is a basic standard of poolside service. The system for allocating sun loungers was equally chaotic. Although staff were attempting to help guests find places to sit, other guests were allowed to jump ahead and take empty loungers while staff were still preparing them for someone else. I understand that the hotel operates on a first-come, first-served basis. However, there still needs to be a clear and properly enforced system. If a hostess is actively assisting a guest and setting up a lounger for them, another guest should not be able to appear moments later and claim it. That is not fair, and it puts the staff member in an impossible position. The rule should be simple: if a lounger has been assigned or is being prepared for a guest, it is no longer available. Guests should not be permitted to take seats that staff are in the process of setting up for someone else. Without that basic rule, the process becomes a free-for-all, rewarding the most aggressive behaviour and leaving both guests and staff frustrated. The current arrangement is not merely disorganised; it is poorly managed. It creates unnecessary conflict between guests and undermines the staff who are trying to help. The hotel needs a proper reservation, queue or allocation system, with clear instructions consistently enforced by the pool team. The experience was also disappointing at check-out. The member of staff assisting us was cold and did not offer even basic hospitality or ask how our stay had been. Given the issues we had experienced, this would have been a natural opportunity for the hotel to acknowledge our concerns, show some genuine interest or at least demonstrate that guest feedback mattered. Instead, the interaction felt rushed and transactional. There was no warmth, no attempt to check whether everything had been satisfactory and no indication that anyone genuinely cared about our experience. That final interaction reinforced the overall impression that paying guests are no longer a priority at the hotel. I appreciate that hotels need to generate revenue, particularly in the current climate. I have also seen management responses to other reviews explaining that events are necessary for the business. I completely understand that events are commercially important. However, revenue generation cannot come at the expense of the guests who are already paying to stay at a premium hotel. There has to be a reasonable balance between hosting profitable public events and providing the experience that hotel guests have paid for. If the hotel wants to operate as a major events venue, that is its choice. But it should be transparent about this when guests book, clearly communicate any disruption in advance, protect guests from excessive noise and ensure that facilities such as the lobby and pool remain meaningfully available to them. It felt more like a teen hostel. Personally, I would rather pay more for my stay if that meant the Hollywood Roosevelt remained somewhere where guests could actually enjoy the lobby, pool and other facilities without constantly competing with public events. What is most disappointing is that this hotel used to feel genuinely special. On this visit, it increasingly felt as though paying hotel guests had become the second priority behind outside events, branding opportunities and additional revenue. If the lobby is effectively unusable because of an event, the pool cannot be properly enjoyed because of another event, and guests are kept awake by loud music until 1am, where exactly is the consideration for the guest who has paid to stay there? Are guests receiving a reduction in their resort fee when facilities are unavailable or significantly disrupted? No. Are guests being warned in advance that their stay may be affected by large public events? No. Are they being offered room moves, compensation or even a basic apology when they are kept awake by loud music? In our case, no. Are guests being asked at check-out how their stay was, or being shown any genuine hospitality when they leave? Again, in our case, no. Guests are also spending their hard-earned money in a tricky economy - if big establishments are struggling, how do we as individuals fair up? I don’t think that should be a reasoning for venues to push back on as their excuses. There needs to be a fair balance between what the hotel charges its guests and what it actually provides in return. I genuinely wanted to love returning to the Hollywood Roosevelt. I wanted to recapture the atmosphere and sense of occasion I experienced during my first stay. Instead, this third visit made it clear that the hotel has changed considerably. It’s now heavily commercialised, poorly managed and indifferent to the people who are actually staying there."

"A beautiful hotel in a great location. We upgraded to a garden cabana room for just $60 which had a lovely outdoor space and ground floor location. The pool was a great spot and well needed after a day in the LA heat exploring. The pool staff were very attentitive and you never waited long for a bed. I liked that you gave your name and they would text you when a bed was set up for you. They were very quick and meant there was not a free for all on the beds. All the hotel staff were super helpful even helping us get someone with bolt cutters to cut the lock off our suit case that had broken during transit. There was one exception with a female pool bar staff member who just seemed moody and rude - we didnt catch her name but figured she was having an off day. I have always wanted to stay at this hotel and so glad that I did I would recommend this hotel to anyone visiting LA. Perfect spot to step away and relax from the hustle and bustle of the boulevard and such a pretty hotel."

"Do not stay in this hotel if you are travelling with young children not suitable at night and room size .. booked a week here Friday-friday so far first 3 night had 2 private pool party’s and turned lobby into nightclub.. not allowed to enter front way had to use back way using this way was full of people and the smell of weed was horrible but hotel dint seem bothered to stop it .. now the room size ok if just adults but two double beds in small room plus a family with no storage for cases or clothes don’t work .. hopefully Night 4 we get some peace"

"Perfect spot and elevated experience from prior years. Really up’d their game. Food and drinks are good and reasonably priced for an upscale hotel. Cabana room was solid and easy access to cool pool."

"The Hollywood Roosevelt is a historic hotel in Hollywood, CA resting on its laurels. We had a perfectly fine stay. Our room was clean, the bathroom clean and the bed was comfortable. There was nothing exceptional about our room or the service. The IPrefer rate we got was good. The public areas are nice. The historic pool was crowded and not so glamorous. I think the more charming rooms are in the cabana area. We were in the tower. Over all, it is a good value. We would stay again if we needed to stay in Hollywood."