"Absolutely awful. Very unfriendly woman barely greeted us. The ac does not work. She did nothing to help us. We are hot, miserable and greatly disappointed. Avoid this hotel at all costs. I am astounded that they are operating a business like this. Middle of LA in late May with no ac."

"Clean, comfortable, and modern hotel. As expected in such a busy urban area, there was some surrounding noise from the nearby night market and local activity, although things settled down around midnight. The standout feature of the hotel was definitely the rooftop pool, which offers incredible views. Overall, a very enjoyable stay and a great option for anyone wanting to be in downtown LA."

"The hotel is beautiful and the staff were nice, especially Daija. Unfortunately it smelled very bad on the 6th floor, like sewage. The smell was in my room too. The room seemed clean, but the smell was just so terrible it was hard to enjoy being there."

"This property recently won a Booking.com Traveller Review Award. Our experience did not reflect that. We booked the Biggy room and received a room that matched the Roomy listing on every visible detail, including size. When we sent management a photo comparison using their own website images, they responded that: "...almost no two rooms are exactly alike. Because of the historic structure and triangular footprint, layouts and design details shift quite a bit room to room -- even within the same category....It's part of what gives the building its character, though I completely appreciate it can also create confusion when comparing website photography to a specific assigned room." If that is true, it raises a real question about what guests are actually paying for when they select a specific room type. We paid for a Biggy and got a Roomy, and when we pointed that out with photographic evidence, we were met with "explanations" rather than accountability. On check-in: we booked directly through the Hoxton website to use their Flexy Time policy, which allows you to choose your own check-in time when booking direct. Our confirmation stated after 12am check-in time. We called ahead before arriving and were told that no room was available until at least 5am. We waited in our car for a while somewhere safe, then decided to just drive to the hotel and try talking to someone on-site. Staff checked us in, but not before letting us know we should not have tried checking in until 5am. A room was available and ready the entire time. The General Manager later confirmed in writing that our booking was valid and should have been honored any time after 12am. The room itself had no airflow. Adjusting the thermostat had no effect whatsoever. The room had not been properly cleared of a prior guest's belongings. We were on the second floor facing the main street and were woken up around 8-9am by music bass thumping from the hotel's own restaurant below, on top of significant street noise throughout the day. We got roughly four hours of sleep after a long day of driving. The valet staff were the one bright spot."

"I recently stayed for two nights to visit friends on my way to San Diego and I had such a great experience! I have OCD and my worst and most challenging trigger is the hardest to manage when I travel, so I haven't traveled much the last few years. During my stay, my trigger was tripped and Diamond (and later Frank) at the front desk were kind, compassionate, and professional. Diamond helped me a few times during my stay, and he was fantastic and friendly every time! Truly, five-star customer service from them and everyone else I interacted with on the property. Beyond that, the hotel is super cute and super instagram-able! Before my anxiety kicked in, a friend came to meet me for lunch, and we ended up taking some photos around the lobby and cafe. So fun! The rooms were clean, the shower was huge, the bed was comfortable. The windows were breezy and it is a bit noisy at night (it's in downtown LA!) but it wasn't unmanageable and didn't really bother me, even though I'm a pretty light sleeper."