"Paid $1,300+for 2 nights, got WORSE service than a roadside motel. The smallest room. • AC died on day 1, waited 30 mins for a "promised fan" that never showed up. • Staff kept stalling with "we’ll check" instead of fixing it, then tried to force me to move rooms at MIDNIGHT with all my luggage. • Manager finally handed me 2 heavy fans at the lobby… and let a small girl carry them upstairs ALONE. No help, no apology, no care. Rude, unprofessional, and completely heartless. This is theft, not hospitality. Never step foot here."

"A group of us stayed here for a business meeting and it was within walking distance to our training facility. It's a small, boutique like hotel. Check in was a breeze and quick. The staff at the front were all friendly. The room isnt super big, but it was clean and neat. The complimentary water and milk was a nice touch. I tried their pool and it was small and shallow. It was enough just to dip your body in and cool off. I tried ordering room service through the QR code, but it gave me an error message, so I called the front desk and they took care of me. We ate breakfast each morning and the staff were also friendly and food was decent. Not cheap, but that's normal. I also had to call to get an iron brought up as there were none in the room. Like other hotels that is in the heart of the city, you will hear a lot of noise. Overall, I wouldn't mind staying here again. However, if I was with the family, It's definitely too small."

"Had a lovely time at the Hoxton, comfortable and inviting atmosphere, beautiful rooms and great staff. I want to highlight Heather at the reception in this who was always welcoming, charming and incredibly helpful with all the major and minor inconveniences that come up when staying 10 days at a hotel. Thanks again, we’ll be back!"

"Stylish Design Can’t Hide Incompetent Service and Poor Management I am beyond disappointed with my stay at this property. While the hotel is visually appealing, the "hospitality" was nonexistent. For the price paid, the service was amateur at best and insulting at worst. The Check-in Disaster After a grueling 15-hour flight, we arrived 30 minutes before the official check-in time. Instead of a warm welcome or a place to sit, the front desk agent (who operates out of a cramped, drafty hallway desk) told us to go away and come back later. We were directed to the bar, where we were told we'd have to wait another 30 minutes just for a table. We ended up standing in a freezing hallway until 2:00 PM on the dot. No drink was offered, no courtesy was shown, and—surprise—the room was "suddenly" ready the second the clock struck two. The Breakfast Incident We paid for breakfast (it is not complimentary), yet the service was appalling. The hostess ignored empty tables and spent her time dancing and socializing while we waited. When I finally took a seat and tried to order, she became defensive and falsely accused me of "touching" her simply because I spoke up about the wait. It felt like a scripted tactic to deflect from her own laziness. Room & Facilities The "Roomy" Upgrade: We paid for an upgrade, but the room was "regular" sized at best. Definitely not "Roomy." Maintenance: The windows were so filthy on the outside that you could barely see through them. Noise: The soundproofing is nonexistent. We were kept awake all night by street racing and motorcycle noise. Staffing & Management There is a clear divide in this hotel: the lower-paid support staff were polite and respectful, but the front-of-house staff and "highly paid" roles were arrogant and incompetent. This property urgently needs a manager who understands hospitality; currently, it feels like a playground for employees rather than a hotel for guests. The Final Straw To top it off, they double-charged us for the "Hotel Ordinance Surcharge" at checkout. I am currently chasing them via email for a refund. Bottom line: Save your money. A nice design isn't worth being treated like an inconvenience. I will never return."

"Everything about the hotel was great, great staff, unique rooms. BUT the reason people book hotels is for somewhere to sleep. I have never had a worse night sleep in my entire life. The bed was the most uncomfortable bed in which I have slept in my entire lifetime!!! It was two single beds slammed together to make a king. I have slept in many hotels that have done this and I always hate it but not nearly as bad as this. The mattresses were terrible. I ended up sleeping on the floor after a few hours of painful attempts to sleep in the bed."